Valley Motor Group, proudly part of the Tony White Group, is looking for a passionate and customer-focused Service Advisor to join our growing team in Gippsland.

If you thrive in a fast-paced environment, love working with people, and enjoy being the link between the workshop and the customer — this is your opportunity to shine.

ABOUT THE ROLE:

As a Service Advisor, you are the face of our Service Department and a key part of delivering an exceptional customer experience.

Key Responsibilities

- Greeting customers and managing service bookings
- Listening to customer concerns and accurately recording vehicle requirements
- Providing clear explanations of service and repair recommendations
- Preparing repair orders and coordinating workflow with the workshop team
- Communicating progress updates and timeframes to customers
- Processing invoices, payments, and warranty claims
- Ensuring all documentation and compliance requirements are met
- Building strong, long-term relationships with customers

ABOUT YOU: We’re looking for someone who:

- Has previous experience in automotive service advising (preferred)



or strong customer service experience
- Communicates confidently and professionally
- Is organised and able to multitask in a busy environment
- Thrives under pressure and enjoys problem-solving
- Has strong computer literacy
- Works collaboratively with technicians and management
- Holds a current Open Driver’s Licence

Most importantly, you’re customer-focused, proactive, and take pride in delivering outstanding service.

WHAT WE OFFER:

- Competitive remuneration package based on experience
- Permanent full-time position within a secure, well-established automotive group
- Ongoing training and development opportunities
- Transparent career progression pathways within the Tony White Group
- Supportive team culture focused on excellence and customer care

If you’re ready to take the next step in your automotive career and be part of a high-performing team, apply in strict confidence via SEEK with your resume and cover letter and let us know why this is your next role!

📌 Automotive Dealership Service Advisor (Traralgon)
🏢 Valley Motor Group
📍 Traralgon