Job Description

Your Mission:

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Join a fast-paced IT setting where your technical expertisekeeps our systems humming and our people connected. As the go-totech troubleshooter, you'll be the first line of defence againstsystem issues, security threats, and user frustrations, making areal impact every day.

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What You'll Be Doing:

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- Deliver responsive L1–L2 support acrossdesktops, systems, telephony, mobile devices, and AVsystems.
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- Administer user accounts, security policies, andconfigurations via Active Directory andMicrosoft 365.
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- Manage Exchange, Intune, Endpoint Configuration Manager,and MDM platforms.
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- Troubleshoot network issues, hardwarefaults, and software bugs with precision and speed.
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- Monitor and elevate cybersecurity threats, ensuring asecure digital environment.
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- Collaborate on IT projects, audits, and continuousimprovement initiatives.
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Tech Stack You'll Work With:

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- Networking: LAN/WAN, DHCP, PrintingServices, basic network troubleshooting
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Why You'll Love It Here:

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- Salary Packaging: Up to $15,900 tax-free +$2,650 for meals/entertainment + novated leasing.
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- Career Growth: Regular training,upskilling, and exposure to enterprise-level tech.
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- Culture: Casual Fridays, inclusive teamvibe, and a mission-driven workplace.
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- Coffee Perks: Fuel your day with ourin-house coffee machine,



because great support starts withgreat coffee.
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- Parental Leave: 16 weeks of paidleave.
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Who You Are:

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- A tech-savvy problem solver with a passion for user supportand system reliability.
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- Experienced in help desk/service desk environments andenterprise IT tools.
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- Skilled in troubleshooting across hardware, software, andnetworks.
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- Cyber-aware and proactive about security bestpractices.
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- A team player who thrives in collaborative,service-oriented environments.
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Must-Haves:

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- Tertiary qualification in IT (Cert IV, Diploma orDegree).
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- SA Driver's Licence.
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- DHS Working with Children Check.
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- NDIS Worker Screening Check.
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Why UnitingSA?

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We're a values-driven organisation making a real difference inthe community. As part of our IDT team, your work powers thesystems that support aged care, disability services, housing, andmore. You'll be part of something bigger-tech with purpose.

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We welcome applications from all community members, includingAboriginal and Torres Strait Islander peoples, people fromculturally diverse backgrounds, and people with all abilities anddiversities.

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Applications close:Thursday 20thAugust 2026.

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Our application process is mobile-friendly for your convenience.

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📌 ICT Support Services Officer (South Australia)
🏢 UnitingCare
📍 South Australia