Job Description

Member Support Consultant – Fitness First

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As a Member Support Consultant (MSC) you are the heartbeat of each club, welcoming members, sparking motivation, building confidence and helping people take the first step toward a stronger, healthier life. Every day you will drive membership growth through proactive outreach, build lasting relationships with new and existing members, and create positive experiences that keep members engaged and motivated.

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Responsibilities

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- Contribute to the club's sales budget using promotions and referral campaigns.
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- Generate and convert high‐quality sales leads through community outreach, referrals, and identification of new business opportunities.
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- Achieve the required number of lead contacts via telephone to maximise sales opportunities.
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- Provide sales presentations and club tours to prospective members.
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- Create excellent member journeys through positive and personalised interactions.
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- Achieve successful outcomes to enquiries.
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- Open and close the club as per the club roster.
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- Actively participate in member retention programmes and inspire members to continue their fitness journey.
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- Conduct regular service calls to new and existing members to keep them engaged and recommend club‐based products that boost their results.
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Requirements

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- Current First Aid & CPR certificate.
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- Problem‐solving mindset – provide solutions that meet members' needs.
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- Excellent communication – inspire people to take action.
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- Goal‐focused drive to excel and seek new ways to succeed.
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- Team player – rally through challenges and celebrate successes.
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- Customer‐focused – build rapport with people of all backgrounds.
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What we can offer you

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- Base salary + uncapped commission, realistic earnings of $65K+.
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- Complimentary Platinum membership and anniversary leave.
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- Additional membership for friends or family through Recognition for Service Awards.
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- High‐energy team that celebrates wins, supports each other and thrives on helping members achieve results.
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- Explicit pathways into leadership with opportunities to grow across the Fitness & Lifestyle Group.
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Commitment to Diversity and Inclusion

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We welcome applications from Aboriginal and Torres Strait Islander people, people of all ages, races, sexes, intersex status, gender identities, sexual orientations, people with a disability and others from diverse backgrounds. We celebrate diversity and inclusivity, encouraging every employee to be their authentic selves at work.

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📌 Member Support Consultant | Barangaroo (full-time) (New South Wales)
🏢 200 Fitness First Australia Pty
📍 New South Wales