Job Description
The Third In Charge (3IC) plays a key leadership role in supporting the Store Manager and Assistant Store Manager to deliver exceptional customer experiences while driving operational excellence. With a strong focus on stock management, inventory accuracy, visual merchandising, and daily store operations, the 3IC ensures the store is organised, efficient, and ready to achieve sales and performance goals.
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The role is hands-on, leading by example on the shop floor while overseeing operational standards, stock processes, and supporting the development of the wider team.
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Key Responsibilities
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Leadership & Team Support
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Support the Store Manager and Assistant Store Manager in the day-to-day running of the store.
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Lead the team in the absence of senior leaders, ensuring smooth store operations.
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Coach and motivate team members to deliver outstanding customer service.
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Foster a positive, high-performing team culture that reflects the brand values.
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Assist with onboarding and training new team members.
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Stock & Inventory Management
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Take ownership of inventory processes, ensuring high levels of stock accuracy.
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Coordinate and manage stock deliveries, replenishment, transfers, and returns.
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Execute stocktakes and cycle counts, investigating discrepancies and implementing solutions.
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Maintain an organised and efficient stockroom that supports sales and operational needs.
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Monitor stock availability and communicate inventory concerns to store leadership.
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Minimise stock loss through effective inventory controls and loss prevention practices.
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Operations
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Ensure operational procedures are completed accurately and on time.
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Support opening and closing procedures, cash handling, and compliance with company policies.
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Maintain high standards of store presentation, cleanliness, and safety.
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Execute visual merchandising standards and support seasonal floor set changes.
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Identify opportunities to improve operational efficiency and productivity.
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Customer Experience
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Deliver an exceptional customer experience through knowledgeable and engaging service.
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Support the team in achieving individual and store sales targets.
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Resolve customer enquiries and concerns professionally and efficiently.
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Lead by example in creating an inclusive and welcoming shopping environment.
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Performance & Results
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Support the achievement of sales, KPI, and productivity targets.
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Use reporting and store data to identify opportunities in stock management and operational performance.
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Contribute to action plans that improve store efficiency and commercial outcomes.
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Skills & Experience
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Previous leadership experience in retail, preferably within fashion, activewear, or lifestyle brands.
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Strong understanding of retail stock management and inventory control.
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Excellent organisational and time management skills.
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Confident in leading and motivating a team.
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Strong problem-solving and decision-making abilities.
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Flexible availability, including weekends, evenings, and peak trading periods.
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Success Measures
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High stock accuracy and inventory integrity.
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Efficient and well-maintained stockroom operations.
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Robust operational compliance and execution.
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Positive customer feedback and service standards.
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Achievement of store sales and KPI targets.
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Effective leadership and development of team members.
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This role is ideal for an experienced retail leader looking to grow into an Assistant Store Manager position while developing expertise in operations, inventory management, and commercial retail leadership.
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Your application will include the following questions:
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- Which of the following statements best describes your right to work in Australia?
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- How many years' experience do you have as a Third in Charge?
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- How much notice are you required to give your current employer?
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- Have you worked in a role where you were responsible for stock control?
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📌 Third In Charge Manager (Perth)
🏢 @
📍 Perth