Job Description

Work with a leading Australian IT services organisation

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Voted HRD's Employer of Choice since 2016

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Join a company with HEART (Honesty, Excellence, Agility, Respect, and Teamwork)

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We are looking for an experienced Desktop Support Analyst to join our Managed Services team, supporting customers across mining operations and corporate environments.

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You will be a proactive individual who is passionate about customer service, confident managing escalations, and comfortable operating at a senior level within a hands‐on support role.

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If you are looking for a role in a growing and rapid‐paced environment where reliability, safety, and service quality are critical, then this could be the ideal next step for your career.

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What you'll be doing

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- Provide onsite and remote desktop support across mining operations, ensuring reliable access to critical systems and minimising downtime for field and corporate teams
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- Troubleshoot hardware, software, and network issues in high‐demand environments
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- Operate in line with strict safety, compliance, and site requirements, maintaining operational continuity
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- Manage and prioritise incidents, service requests, and escalations in an SLA-driven environment
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- Maintain ownership of complex issues through to resolution, including appropriate escalation where required
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- Deliver clear,



timely updates to customers and stakeholders
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- Contribute to documentation, process improvements, and knowledge sharing within the team
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What we're looking for

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- 3-5 years' experience in Desktop Support, Service Desk, or a similar role
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- Experience working in mining, industrial, or operationally critical environments (highly regarded)
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- Extensive knowledge of Exchange, AD, M365, Intune, Azure
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- Experience working in an SLA-driven support setting
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- Confidence to manage escalations and work at a senior level within the team
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- A customer‐centric mindset with a proactive approach to supporting users
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- Willingness to travel to customer and remote sites and comply with H&S; requirements
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Who is Data#3?

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Listed in 1997, Data#3 is an ASX200 listed company reporting gross sales of $3 billion in FY25. Headquartered in Brisbane with more than 1,400 employees, we have facilities across 12 locations in Australia and Fiji.

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At Data#3, we value diversity, equity, and inclusion as key to a thriving workplace. We are committed to building a culture where everyone feels welcome, respected, and valued—and we encourage your application.

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Data#3 will request as part of the recruitment process, reference checks, police checks and verification of your right to work in Australia.

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📌 Desktop Support Analyst (Queensland)
🏢 Data#3
📍 Queensland