Job Description

Would you like to be a modern Hero?

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Founded in 1860 in Florence as a workshop, shop and subsequently school of watch‐making, Panerai is renowned for producing high‐precision instruments for the Italian Navy with a pulse on innovation and function. Protected by military secrets, these creations were only launched in the International market when the brand was acquired by Richemont Group in 1997.

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Today, the Maison advances through cutting‐edge research, sustainability, and empowering modern heroes with a team that passionately brings value to Panerai's distinctive mix of Italian spirit and Swiss watchmaking excellence. In order to reinforce our retail teams, we are currently recruiting a Client Advisor for our Chadstone Boutique.

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CLIENT ADVISOR

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YOUR MISSION

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Join our team in a Full Time opportunity, as a dedicated member of the Chadstone Boutique, the Client Advisor is the key role in achieving the boutique's objectives and targets with a high level of autonomy. As the service to the customers is at the heart of this role, ensuring a high level of listening abilities, Maison and product knowledge is vital to achieve an unforgettable brand experience for the clients and increase the sales.

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HOW WILL YOU MAKE AN IMPACT?

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- You will actively uphold operational excellence in mastering the Panerai Selling Ceremony
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- You will demonstrate a strong sales mindset and identify business growth opportunities
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- You will ensure a tailor‐made client and prospects follow‐up and maintain high quality service to your client portfolio
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- With your watch expert knowledge, you will support after‐sales clients with helpful solutions in accordance with Maison procedures
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- You will become a brand ambassador and build a network of high potential clients
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HOW WILL YOU EXPERIENCE SUCCESS

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- With your empathy and natural curiosity, you will offer an unforgettable client experience and build a loyal client relationship
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- With your strong experience in sales and passion for watches, you will be able to reach the sales target and contribute to the team objectives
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- With your innovative ideas and never‐ending creativity, you will contribute to pushing the boundaries and developing memorable events and client activation
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- With your digital skills, you will be a key player in implementing digital strategy and leveraging digital tools in dedicated market
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- Using your excellent structural and organisational skills, you will manage the boutique's operations following the procedures and policies
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HOW DO WE KEEP YOU SMILING?

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- You will be part of a agile Maison where your skills and talents will be recognized
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- You will share with us the same values such as "enriching communities, care attitude, continuous improvement, efficient accountability"
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- You will work in a multicultural team and develop international experience
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- You will navigate with us on our sustainability journey
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- You will develop and take your career at the next level with potential opportunities within Maison and the Richemont Group
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📌 Client Advisor (Victoria)
🏢 Panerai
📍 Victoria