Embrace Community Care is seeking a dedicated and motivated Accommodation Manager to join our team and oversee our NDIS accommodation services across the Hunter Region. This is an exciting prospect for a people-focused leader who is passionate about supporting people with disability and ensuring high-quality, person-centred services.

About the Role

As Accommodation Manager, you will oversee the day-to-day operations of our accommodation services, supporting participants, Team Leaders and support teams to ensure safe, compliant and high-quality service delivery.

Key Responsibilities

1. Overseeing the daily operations of NDIS accommodation services.
2. Supporting Team Leaders and support teams to achieve high-quality service delivery.
3. Ensuring services meet NDIS Practice Standards, Quality Indicators and organisational requirements.
4. Promoting person-centred support and positive outcomes for participants.
5. Ensuring all participant and service documentation is accurate, current and completed within required timeframes, including progress notes, incident reports, risk assessments, care plans, service agreements and other required records.
6. Ensuring monthly reporting, site audits, compliance checks and outstanding actions are completed and appropriately followed up.
7. Maintaining a strong understanding of NDIS Practice Standards, Quality Indicators and NDIS Quality and Safeguards Commission requirements, including incident management and reportable incidents.
8. Ensuring services remain audit-ready and proactively identifying and addressing compliance gaps.
9. Managing staffing, rosters and operational requirements.
10. Building strong relationships with participants, families, staff and key stakeholders.
11. Monitoring incidents, risks,



complaints and service improvement activities.
12. Conducting regular visits to accommodation sites across the Hunter Region.
13. Identifying operational issues and implementing effective solutions.
14. Supporting a positive, safe and inclusive environment.
15. Promoting participant choice, dignity, independence, dignity of risk and person-centred practice.

About You

1. Has strong leadership and communication skills.
2. Is organised, proactive and solution-focused.
3. Can confidently manage teams and operational responsibilities.
4. Has a strong understanding of compliance, quality and documentation requirements.
5. Understands NDIS Practice Standards and the requirements of the NDIS Quality and Safeguards Commission.
6. Is passionate about supporting people with disability.
7. Understands the importance of participant choice, dignity, independence, dignity of risk and person-centred practice.
8. Can build positive relationships with participants, families, staff and stakeholders.
9. Can work independently while contributing to a team-oriented leadership team.
10. Is willing to travel across Newcastle and the Hunter Region as required.

Experience in the NDIS or disability sector is desirable, but we welcome applicants with strong leadership and people-management skills who are passionate about making a difference.

Why Join Embrace Community Care?

1. Permanent full-time position.
2. Monday to Friday.
3. Leadership opportunity within a growing NDIS provider.
4. Supportive and collaborative team environment.
5. Opportunity to make a meaningful difference in participants' lives.
6. Professional development and career growth opportunities.

Applications close Monday, 14 September 2026.

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📌 Accommodation Manager – Hunter Region (Newcastle City Council)
🏢 Embrace Community Care
📍 Newcastle City Council