Job Type: Permanent position | Part time position

Job Description

Macarthur General Practice is offering a position for a medical receptionist 2-3 days per week, with potential for increased hours for the right candidate.

ESSENTIAL CRITERIA

- Demonstrated ability to maintain a high level of professionalism and confidentiality
- Demonstrated excellent communication skills, both written and verbal
- Ability to work independently, show initiative and work productively within a team environment
- Ability to communicate with a diverse range of people
- CPR training or willingness to undergo same
- Demonstrated organisational skills with the ability to prioritise
- Computer literacy

DESIRED CRITERIA

- Previous experience in a medical reception or similar administrative position
- Previous experience in use of Medical Director and Pracsoft
- An understanding of the Medicare Perks Schedule
- Demonstrated patient/customer focused approach in service provision

KEY PERFORMANCE AREAS RECEPTION

- Open and close practice as per set procedure
- Greet patients and other visitors to the practice in a courteous and efficient manner
- Answer the telephone in a courteous and professional manner
- Schedule appointments for patients following set procedures
- Bill patients appropriately and issue with invoice/receipt
- Enter and update patient registrations in computer
- Liaise with referring doctors, hospital staff, pharmacists etc as required
- Deal with emergencies when required,



following set procedures
- Assist clinical staff by attending to administration tasks (eg. making phone calls, photocopying) as required
- Check and manage internal emails
- Attends general housekeeping such as tidying and cleaning of waiting room when necessary

ADMINISTRATION

- Recall patients as directed by clinical staff
- Prepare outgoing mail
- Open and distribute incoming mail
- Type medical reports/documents with a high level of accuracy as required
- Scan and/or file patient correspondence, results etc
- Batching Medicare and Veterans Affairs
- Balance daily receipts
- Ensure banking processed
- Ensure all forms, stationery and information sheets are adequately stocked
- Other administrative duties as directed by Practice Director

SAFETY AND QUALITY MANAGEMENT

- Participates in practice risk management and quality improvement processes
- Participates in general practice accreditation processes
- Actively participates in staff meetings
- Attends educational activities when required
- Recognises and works within own level of competence
- Maintains accurate, contemporaneous and complete patient records consistent with legal requirements and organisation policy
- Monitors work areas and practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies and guidelines
- Exercise confidentiality with rega Apply

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