Job Description

Are you an organised and motivated administrative skilled looking for an exciting opportunity?

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Hume Psychology, the largest dedicated psychology practice in Northeast VIC, is seeking a dynamic Receptionist to join our supportive team and provide essential administrative support to clients and Practice Manager.

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About Us

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Located in scenic Beechworth, Hume Psychology has been a family-owned and operated practice since 1998. We pride ourselves on delivering exceptional client service and fostering a well-structured administrative team. As we expand our in-house presence and Telehealth services to meet growing demand, we're committed to continuous improvement whilst ensuring a healthy work-life balance.

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Key Responsibilities

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- Open the practice each morning, ensuring a tidy and safe environment.
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- Maintain and further develop high standards in office management.
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- Manage reception duties, including greeting clients, answering calls, and taking accurate notes.
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- Uphold strict privacy and confidentiality protocols.
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- Book and reschedule appointments with careful attention to detail.
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- Provide general administrative support to practitioners, including printing, scanning, and faxing.
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- Maintain an organised filing system and perform filing tasks with precision.
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- Assist the Practice Manager with ad hoc duties as needed.
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- Actively seek training or support when required.
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- Develop and maintain office and billing procedures, as well as templates for communication.
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- Liaise with Medicare and third-party payees.
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- Refine and optimise the existing client intake system.
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- Plan and allocate new clients effectively.
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- Process client payments through various methods, including direct transfer, cash, or EFTPOS.
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What You Will Need to Succeed

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Previous administrative experience is essential.

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Certificate IV in Business Administration or experience in a practice administration environment is advantageous.

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Excellent written and verbal communication skills.

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Strong attention to detail and the ability to perform well under pressure.

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Capacity to work independently as well as collaboratively within a supportive team.

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A dedicated commitment to maintaining privacy and confidentiality.

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Proficiency in Microsoft Office and a willingness to learn our practice management software, "PracSuite".

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Ability to meet deadlines calmly and professionally.

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What We Offer

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- Competitive remuneration package.
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- Supportive team environment.
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- Opportunities for career progression.
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- Birthday leave - enjoy your special day off on us!
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- Regular team lunches to foster camaraderie.
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📌 Receptionist/Administration (Beechworth)
🏢 Hume Psychology
📍 Beechworth