Job Description

Join the dynamic team at the Malvernvale Hotel as an Assistant Manager. In this full-time role, you will be responsible for supporting the Hotel Manager in overseeing all aspects of operations at this thriving hospitality establishment located in Malvern. You will play a crucial part in ensuring exceptional customer service, efficient hotel management, and the overall success of the business.

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What you'll be doing

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- Assist the Hotel Manager in overseeing daily hotel operations, including food and beverage services, functions, gaming and TAB operations
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- Contribute to the development and implementation of policies, procedures, and operational strategies to enhance efficiency and guest satisfaction
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- Roster and manage hotel staff, providing guidance, training, and performance feedback
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- Handle customer inquiries, complaints, and requests in a professional and timely manner
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- Ensure compliance with all relevant health, safety, and legal regulations
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What we're looking for

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- Minimum 3 years of experience in a hotel management or assistant manager role
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- Experience in Gaming and TAB operations
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- Strong leadership, problem-solving, and decision-making skills
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- Excellent customer service orientation and a passion for hospitality
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- Strong communication and interpersonal skills to effectively liaise with guests and staff
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- Flexible and adaptable to changing priorities and demands in a quick-paced environment
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What we offer

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- Opportunities for professional development and career advancement
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- Flexible work arrangements and a collaborative, supportive team culture
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📌 Assistant Manager (Williamstown)
🏢 Malvernvale Hotel
📍 Williamstown