Job Description

SCM SDM (Supply Chain Service Delivery Manager)

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Duration: 6 months

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Location: Melbourne

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Key Responsibilities:

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- Client Relationship Management: Serve as the primary liaison with the client, building solid relationships and ensuring high satisfaction.
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- Service Delivery Oversight: Manage IT services and integrated solutions delivery, overseeing incident, problem, change, and release management, ensuring SLA/KPI adherence.
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- Project & Operations Coordination: Collaborate with client project managers and technical teams to ensure seamless delivery, peak season readiness, system stability, and performance.
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- Team Leadership: Lead cross-functional delivery and operations teams, ensuring accountability, performance, knowledge sharing, and service excellence.
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- Risk Management: Identify service risks and implement proactive mitigation plans.
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Qualifications:

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- Bachelor's degree in IT, Business, or related field; ITIL certification preferred.
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- 8–10+ years of experience in service delivery or program management within IT or SI environment.
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- Proven experience managing services for retail clients or in a retail technology setting.
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- Strong knowledge of ITSM frameworks (ITIL), cloud platforms, and enterprise retail systems.
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- Excellent communication, leadership, and stakeholder management skills.
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Preferred Skills:

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- Experience managing services across omnichannel retail systems – eCommerce, in-store tech, CRM, etc.
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- Familiarity with agile delivery models and DevOps practices.
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- Ability to analyze service data and derive actionable insights.
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If you are an experienced SCM SDM looking for an exciting opportunity, or know someone suitable, please connect or share your profile with us at [email protected].

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📌 SCM SDM (Supply Chain Service Delivery Manager) (Victoria)
🏢 Nityo Infotech
📍 Victoria