Job Description

Company Description

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Lendi Group is transforming the way Australians find, buy and own property. As the company behind Lendi — Australia's original and #1 digital mortgage brand — and the iconic Aussie franchise network, we combine technology, distribution and deep property expertise to support customers across their entire property journey.

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Lendi Group is transforming the way Australians find, buy and own property. As the company behind Lendi — Australia's original and #1 digital mortgage brand — and the iconic Aussie franchise network, we combine technology, distribution and deep property expertise to support customers across their entire property journey. Powered by our proprietary AI platform and a national network of 1,300 brokers and 220 retail stores, Lendi Group now manages a $107B+ loan book and continues to set the pace in the industry, recently recognised as Aggregator of the Year. Through our integrated Find–Buy–Own ecosystem and industry-leading Agentic platform, we're redefining how property decisions are made — delivering greater confidence, speed and simplicity for customers. This role sits at the centre of that next phase of growth.

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To learn more about life at Lendi Group check out our blog: https://www.lendi.com.au/inspire/category/life-at-lendi/

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- Innovation at Our Core – We challenge the status quo and push boundaries to create better solutions, with a goal of becoming AI-native by June 2026.
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- Work with the Best – Collaborate with some of the brightest minds in fintech, financial services, and strategy.
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- Make an Impact – Contribute to meaningful projects that shape our business and the future of property finance.
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- Grow & Evolve – Develop your skills and advance your career in a fast-moving, purpose-driven environment.
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About The Role

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The GM, Aussie Retail holds full national P&A; accountability for one of Australia's most recognised mortgage brands. This role presents a rare opportunity to lead and scale a national franchise network while driving sustained revenue and margin growth. The GM will focus on strengthening franchisee partnerships and network engagement, integrating Retail into a broader technology-enabled ecosystem,



and shaping the future of retail mortgage distribution.

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Job Description

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Franchise Retail Strategy & Channel Growth

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- Develop and execute the national Franchise Retail growth strategy aligned to Group objectives
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- Scale the Retail footprint while protecting unit economics
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- Drive sustained productivity uplift across the franchise network
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- Ensure long‐term channel sustainability and margin discipline.
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Inspirational Network Leadership

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- Lead and coach State Managers to build high‐performing, growth‐oriented teams
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- Build strong, trusted partnerships across the franchisee network
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- Foster a culture of accountability, collaboration and customer excellence
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- Act as a visible and credible leader across the Retail channel.
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Performance & Commercial Accountability

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- Own Retail P&L; and operating budget
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- Monitor productivity metrics (lodgements, DPH, conversion, attachment)
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- Drive structured business planning and disciplined performance management
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- Embed data‐informed leadership supported by our Agentic platform.
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Operating Model & Innovation

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- Lead adoption of agent‐assisted leadership tools to increase decision velocity
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- Champion the integration of Retail within the Find–Buy–Own ecosystem
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- Drive alignment between retail and broader distribution functions.
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Leadership

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- Serve as a senior member of the Distribution Leadership Team, contributing to strategic direction, decision‐making, and organisational leadership.
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- Demonstrate cabinet solidarity and executive presence
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- Lead with integrity, accountability and long‐term growth focus.
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Key Measurements

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- Retail revenue and contribution margin
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- Franchisee productivity and settlement growth
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- Network headcount growth and retention
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- State‐level NPS and engagement
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- Campaign adoption and product penetration
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- Budget performance and cost management.
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Qualifications

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- 10+ years senior leadership experience in mortgage broking, franchising or financial services distribution
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- Proven capability to grow and scale large sales or franchise networks
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- Strong commercial acumen with demonstrated P&L; ownership
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- Inspirational leadership style with ability to build trusted partnerships
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- Ability to balance growth, compliance and customer outcomes
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- Experience operating within a technology‐enabled, data‐driven environment preferred.
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Additional Information

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Lendi Group teams operate across Australia and the Philippines. Bringing together diverse expertise, innovative technology and a customer‐first approach, our teams work seamlessly to simplify the property journey, helping Australians find, buy and own property with confidence.

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Perks

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- A vibrant, relaxed, yet professional culture.
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- Hybrid working arrangement designed to support work‐life balance, while fostering meaningful connection and collaboration.
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- A holistic wellbeing programs offering 24/7 support, including medical, mental health, and financial wellbeing services to enable our workforce to thrive at home and work.
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- Generous paid Parental Leave: we celebrate our growing Lendi Group family with 18-26 weeks leave for primary carers and up to 4 weeks for secondary carers.
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- An additional week's Loyalty Leave each year after reaching 3 years' service.
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- Wellness initiatives with a strong focus on psychological safety.
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We're committed to fostering a diverse and inclusive community at Lendi Group. We believe that a team reflecting the world around us leads to greater innovation, stronger collaboration, and a more engaging workplace.

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Our culture is guided by our 3 core values: We Are Stronger United; Act Like You Own It; and Keep Home Loans Human. Our values are part of our core DNA that helps Lendi Group to attract, engage and evolve the right talent and build best‐in‐class products.

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This is an opportunity to shape the future of a fast‐growing, purpose‐driven company that's transforming the homeownership journey.

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#Aussie

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📌 General Manager, Aussie Retail (New South Wales)
🏢 Aussie
📍 New South Wales