Job Description

Administration and Customer Service Officer

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We have a full-time permanent prospect for an Administration & Customer Service Officer based at our Kalgoorlie depot.

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This role provides both customer service and administrative support within a busy transport and logistics environment.

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Key Responsibilities

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- Provide administrative support to the Kalgoorlie depot team.
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- Deliver high-quality customer service face-to-face and over the phone.
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- Manage incoming customer enquiries in a professional and timely manner.
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- Coordinate with drivers, operations, and internal teams to support smooth daily freight movements.
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- Track and update consignment information using internal systems.
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- Assist with POD (Proof of Delivery) processing and basic freight reconciliation.
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- Support escalation handling for delayed, missing, or damaged freight.
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- Maintain accurate records and data entry across operational systems.
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- Assist with scheduling and prioritising urgent customer requests.
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- Ensure compliance with company procedures, chain of responsibility, and safety requirements.
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- Identify and elevate service or operational issues to supervisors.
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- Contribute to continuous improvement of customer service processes.
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About You

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- Previous customer service and/or office administration experience (transport/logistics preferred).
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- Strong communication skills and a customer-focused approach.
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- Confident problem solver with the ability to manage queries and resolve issues.
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- High attention to detail.
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- Commitment to safety and following safe work practices.
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- Proficient in Microsoft Office.
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What We Offer

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- Full-time permanent role based in Kalgoorlie.
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- Supportive and safety-focused team environment.
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- Opportunity to build a long‐term career in transport and logistics.
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- On-the-job training and ongoing development.
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- Stable role within a national organisation.
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- Positive team culture where people look out for each other.
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Ready to take the next step in your career? Apply now and become part of a team that values safety, support, and long‐term development.

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📌 Administration and Customer Service Officer (Boulder)
🏢 Team Global Express
📍 Boulder