Medical Receptionist/Administration (Casual)

Adamstown Specialists is seeking a dedicated and organised Medical Receptionist/Administration professional to join our team on a casual basis. This is an excellent opportunity to work in a fast-paced medical environment where you will be the first point of contact for our patients and play a vital role in ensuring the smooth operation of our practice. Based in Adamstown, NSW 2289, this casual position offers flexibility whilst allowing you to make a meaningful contribution to patient care and administrative excellence. As a Medical Receptionist/Administration professional, you will be responsible for managing patient interactions, maintaining accurate records, and supporting the clinical and administrative functions of our specialist practice.

Key responsibilities

- Greeting patients and visitors in a warm, professional and welcoming manner upon arrival at the practice
- Scheduling and confirming patient appointments using practice management software Genie & Halaxy
- Processing patient registration and intake forms, ensuring all information is accurate and complete
- Answering and directing telephone enquiries and responding to patient requests promptly and courteously
- Managing patient files and maintaining confidentiality in accordance with privacy legislation and practice policies
- Processing payments and managing billing records, including reconciling accounts and handling patient invoices
- Assisting with reception duties including correspondence, electronic filing, and general clerical tasks




- Liaising with medical staff to ensure patients are seen on schedule and any urgent matters are prioritised
- Maintaining a clean, organised and professional reception environment
- Supporting the practice with administrative tasks as required by management

What we're looking for

- Previous experience working as a medical receptionist or in a healthcare administrative role, preferably in a specialist practice or similar medical environment
- Strong organisational skills with the ability to manage multiple tasks and priorities efficiently
- Excellent interpersonal and communication skills, with the ability to interact professionally with patients, visitors and staff at all levels
- Proficiency with practice management software Genie & Halaxy preferred and Microsoft Office applications
- Knowledge of medical terminology and understanding of healthcare practices and procedures
- Attention to detail and accuracy when handling patient information and administrative records
- Ability to maintain patient confidentiality and adhere to privacy legislation, including understanding of Australian Privacy Principles
- A professional demeanour and reliable attitude with flexibility to work in a casual capacity




- Customer service focus with a genuine commitment to supporting patient wellbeing
- Preferred: Certificate III or higher qualification in Medical Administration or similar healthcare qualification

Adamstown Specialists is committed to providing a supportive and collaborative workplace where employees can develop their skills and contribute meaningfully to patient care. As a casual team member, you will enjoy flexibility in your work schedule whilst being part of a professional and welcoming team. We offer competitive casual rates, a supportive work environment, and the opportunity to work in a respected specialist medical practice. We value our staff and encourage open communication and professional development opportunities. If you require any adjustments or alternative arrangements to support your application, we welcome you to discuss this with us.

About us

Adamstown Specialists is a leading specialist medical practice located in Adamstown, NSW. We are committed to providing high-quality, patient-centred healthcare services to our community. Our team of experienced specialists works collaboratively to deliver excellent clinical outcomes and exceptional patient experiences. We pride ourselves on maintaining a professional, welcoming and supportive workplace where both staff and patients feel valued. Our practice is built on principles of integrity, excellence and compassion, and we strive to make a positive difference in the health and wellbeing of the patients and community we serve.

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📌 Medical Receptionist/Administration (Casual) (Newcastle City Council)
🏢 Adamstown Specialists
📍 Newcastle City Council