Job Description

The role

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We're looking for a Product Manager who owns a portfolio of health system accounts and builds product that works in their environments. You are accountable for both the product and the revenue it generates.

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You will be embedded with health systems across Australia, working alongside a commercial partner. You go on-site, observe clinical workflows, map what you see against Heidi's capabilities, and make build-vs-configure trade-offs. What you build for one account should make the next deployment faster; over time, deployment problems become configuration problems.

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You will partner closely with Heidi's commercial team and core engineering teams. You need the activation energy to break down doors with customers and the product instinct to know when a shortcut today will cost three deployments tomorrow.

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We don't care about logos; the traditional insignia of competence. We'll evaluate senior well-credentialed candidates and young, hungry hopefuls alike.

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What you'll do

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- Own product and revenue outcomes for a portfolio of health system accounts
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- Go on-site with customers, observe workflows, and produce specs for discrete capabilities that Heidi can build and bill for
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- Make build-vs-configure trade-offs for every engagement
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- Own sprint delivery for your accounts: prioritise work, unblock engineers, make daily trade-off decisions between speed and reusability
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- Build extensible product so what you ship for one account becomes a configurable module for the next
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- Partner with your commercial counterpart to prioritise across accounts, negotiate scope, and manage customer expectations
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- Connect field signal back to core product: attend rituals, surface learnings,



advocate for shared investment when you see the same pattern repeating
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- Drive adoption within customer accounts until clinicians use it daily
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- Navigate compliance and regulatory requirements as product constraints
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If we'd worked together the last 6 weeks, you'd have:

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- Spent two days in office at a 200-physician health system, observed documentation workflows across three specialties, and came back with three discrete PRDs that changed a core team's sprint priorities
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- Identified that an orthopaedic group's pre-charting workflow broke because of a non-standard EMR integration; assembled a fix from existing capabilities and shipped it without waiting for a platform release
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- Written a deployment playbook from your first account that made the second engagement two weeks shorter
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- Built a relationship with a chief medical informatics officer who now advocates for Heidi internally and opens doors to department heads you'd otherwise never reach
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- Made a commercial trade-off with your partner: deprioritised a small account's feature request to accelerate a larger deal that proved a use case worth three future deployments
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What you'll need

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- BA/BS in a technical or analytical field (e.g. Computer Science, Engineering, Information Systems, Analytics, Mathematics, Physics, Applied Sciences, or related)
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- 4+ years in product roles, though we care more about what you've shipped than years on the clock
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- A romantic streak about software and a belief that great design transforms someone's day
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- You build with AI tools (Cursor, Claude Code, whatever ships faster) and can show what you've made with them
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- Fluency with core LLM concepts and systems (prompting, fine-tuning, embeddings, retrieval, evaluation) and the judgment to translate these into reliable, user-facing products
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- You default to building over requesting
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- Strong opinions, weakly held; you'll shift the room when you're right
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- Data fluency with diagnostic teeth; you can read adoption dashboards and distinguish a training problem from a product problem from an integration problem
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Nice to have

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- Experience in health tech
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- Experience with EHR Integrations
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If you answer 'NO' to these questions, this may not be the job for you:

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- Are you an execution powerhouse?
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- Have you shipped something this week?
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- Are you good at games?
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- Did you have a weird teenage hobby?
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- Are you able to execute without a legion of data analysts, product marketers, and research coordinators at your beck and call?
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- Does the prospect of making health systems a lot nicer make you feel fuzzy inside?
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Heidi will take care of you. We offer a $1,000 annual learning and development budget, a $150/month health and wellness allowance, a $500 home office budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to $10,000, four weeks of work from anywhere per year, and serious equity.

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📌 Deployed Product Manager, Health Systems (Victoria)
🏢 black.ai
📍 Victoria