Job Description

Outsized Sydney, New South Wales, Australia

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Operations Analyst

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Our client, Australia's largest retail payments platform is seeking a motivated Operations Analyst to join their team on a 6‐month contract, focusing on merchant onboarding and operational optimisation. The role will ensure that current merchants are seamlessly integrated into Wpay's systems, enabling error‐free transactions and sustained business growth.

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Key Activities

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- Merchant Onboarding & Integration: Manage end‐to‐end onboarding of new merchants, ensuring timely completion within SLA and seamless configuration for first‐time‐right transactions.
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- Cross‐Functional Collaboration: Work with Product, Process Improvement, Customer Experience, and Engineering teams to resolve data queries and documentation issues.
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- Incident Management: Support troubleshooting of user‐reported issues, maintaining detailed incident records and assisting in root‐cause analysis.
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- Operational Support: Action lifecycle service requests post‐onboarding, including updates to store or terminal configuration details.
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- Compliance & Risk: Uphold KYC and AML compliance requirements across onboarding workflows in line with Wpay's governance standards.
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- Continuous Improvement:



Create and maintain SOPs and process documentation, collaborating with Process Improvement teams to streamline workflows.
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- Reporting & Analysis: Use Excel and data analysis tools to identify operational trends, gaps, and performance metrics for management insights.
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Your Background

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- 3–4 years' experience in FinTech, Payments, or B2B SaaS environments, ideally in Banking or Financial Services.
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- Strong Excel skills and familiarity with tools such as Postman for API validation.
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- Excellent documentation, analytical, and problem‐solving skills.
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- Proven ability to work collaboratively across business and technical teams.
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- Strong attention to detail with the ability to identify and resolve workflow inefficiencies.
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- Excellent communication skills for liaising with cross‐functional and non‐technical stakeholders.
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- Experience with merchant payment systems, KYC/AML compliance, or retail payments.
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- Proficiency in Jira, Confluence, Google Workspace, and process‐mapping tools (e.g., Lucidchart, Miro).
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- Exposure to Agile Scrum delivery frameworks.
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- Experience in data interpretation, reporting, and trend analysis to support decision‐making.
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📌 Operations Analyst (New South Wales)
🏢 Outsized
📍 New South Wales