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Change Manager – Infor Billing Implementation (Prosci Certified)

Contract | $950–$1,150 per day + GST | Hybrid | Utilities Program

We are partnering with a global consulting organisation delivering a major Infor Billing system implementation for a regulated utilities provider.

This program will transform customer billing, revenue management, tariff structures, and operational processes across billing, customer service, finance, and field teams.

We are seeking a Prosci-certified Change Manager with direct Infor billing system experience to drive organisational readiness and sustained adoption.

Mandatory Requirements

- Prosci Change Management Certification (essential)
- Proven experience delivering change on an Infor Billing system implementation
- Experience within regulated utilities environments (water highly regarded)
- Demonstrated success leading enterprise system adoption across operational and customer-facing teams

Applications without both Prosci certification and Infor billing experience will not be progressed.

Key Responsibilities

Change Strategy & Delivery

- Develop and execute the end-to-end Change Management plan aligned to Infor implementation milestones
- Apply ADKAR methodology across impacted business functions




- Conduct impact assessments across billing operations, revenue assurance, tariffs, customer lifecycle, and regulatory reporting

Stakeholder & Sponsor Enablement

- Engage senior stakeholders and executive sponsors
- Establish and manage change champion networks
- Provide structured reporting to Program Steering Committee

Business Readiness & Adoption

- Drive readiness across billing operations, contact centre, finance, and field services
- Partner with Training Leads to align role-based learning to Infor billing impacts
- Support UAT engagement and transition-to-BAU
- Lead resistance management and reinforcement strategies

Ideal Profile

- Deep understanding of utilities billing environments
- Experience with Infor Billing (Infor Public Sector / Infor IPS preferred)
- Exposure to revenue cycles, tariff management, and compliance-driven billing frameworks
- Comfortable operating within consulting-led, multi-stream programs

Engagement Details

- $950–$1,150 per day + GST
- 6–12 month contract
- Hybrid working model
- High-visibility transformation program

If you are Prosci certified and have delivered change on an Infor Billing implementation within utilities, we welcome a confidential discussion.

📌 Change Manager (Melbourne)
🏢 New World Management
📍 Melbourne