Member Experience Lead - Front Desk & Service Excellence (Melbourne)

Member Experience Lead - Front Desk & Service Excellence (Melbourne)

21 Aug
|
Total Fusion North Wharf
|
Melbourne

21 Aug

Total Fusion North Wharf

Melbourne

TotalFusion in Melbourne is seeking a Customer Service Manager to lead the reception team and shape the member experience across all touchpoints. You will manage inquiries, drive customer service excellence, and oversee performance KPIs in a agile gym and cafe setting.

The ideal candidate will bring a warm, professional approach to supporting member enquiries, managing phone and face-to-face interactions, and driving retention.

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📌 Member Experience Lead - Front Desk & Service Excellence (Melbourne)
🏢 Total Fusion North Wharf
📍 Melbourne

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