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- Global Technology Company with Household Name
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- 12 Month Day-Rate Contract role – high likelihood of extension / a conversion to a permanent employee down the line
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- Offering: $450 - 473 per day including super
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- Hybrid work arrangement – 2 days per week in Sydney CBD office, 3 days WFH
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Our client is a well-known, Global Tech Company that are helping companies all over the world enhance their workflow through their digital solutions.
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*** Please Note: Due to the nature of the role, Candidates Must be based in Sydney and must be current Permanent Residents or Australian Citizens to be considered for this role ***
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What's in it for you?
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- Leverage your AI experience in an application support role!
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- Solve and troubleshoot complex application issues
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- Supportive and inclusive team environment where idea-sharing and collaboration is encouraged
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- Superior onboarding and training and development provided
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- Hybrid working model outlined above
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- Competitive Day Rate outlined above + a high likelihood this role will extend or be converted to a permanent position
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What you'll bring?
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- Must have 2+ years of experience in either an application support or software development setting
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- Excellent communication skills and ability to converse with clients
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- Experience providing application / technical support over phone, email, chat
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- Strong knowledge of the components in a web applications stack.
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- Experience with relational databases (e.g. MySQL, Oracle).
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- Prior experience leveraging AI in an application support or software development role
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What you'll be doing?
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- Working as part of the Application Support Team in Sydney to troubleshoot customer queries / issues
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- Responding to tickets from customers / escalations that arise internally
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- Providing support to users/administrators of this company's platform over the phone and over Teams
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- Working on a rostered work-week, mostly 7:30am – 3:30pm OR 8am – 4pm
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- Contributing to the evolution of best practices for the delivery of support services in the organisation
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- Leveraging AI to improve workflows and enhance the overall application support team's service offering
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- Understanding this company's platform, cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations
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How to Apply?
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To apply online, please click on the link below!
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Alternatively, for a confidential discussion or to discuss other technology roles in Australia, please contact Jimmy Flynn on 0488 732 269.
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📌 Application Support Engineer - AI (New South Wales)
🏢 Salt
📍 New South Wales
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