Meriton Suites currently has an opportunity available for a Manager on Duty to join our Southport team.

About the Role

As a Manager on Duty, you will manage the day-to-day operations of our Front Office team. You will work closely with the property’s senior management team to ensure an excellent guest experience.

Your key responsibilities

- Manage and develop the Front Office team to drive service excellence.
- Manage the guest arrival and departure experience.
- Monitor room allocations.
- Ensuring daily and nightly front desk tasks are actioned and completed.
- Ensure Meriton Suites standards, policies and procedures are adhered to.
- Act as a point of escalation for customer issues, complaints and problems to ensure a high level of customer satisfaction and quality service is maintained.
- Promote a strong team culture across the Hotel including developing and maintaining interdepartmental relationships.

To be successful in this role you will have

- Similar experience in a 4-star or 5-star hotel.




- Working knowledge of a Property Management System preferably Guest Centrix or similar.
- A passion for the hospitality industry.
- Impeccable grooming and presentation.
- Ability to drive a solid team culture.
- First Aid certificate or ability to gain.
- Full availability to work a 7-day rotating roster.

Why Meriton Suites?

- Australia’s largest owner-operator of apartment-style hotel suites, with 23 locations and 6,210 suites nationally
- Future opportunities and career development with locations across Sydney, Brisbane, Gold Coast, Canberra and Melbourne
- ‘Merit Academy’ our online training platform to further develop your skills and knowledge
- Paid Parental leave
- Access to Employee Assistance Program (EAP) to provide professional and personal advice
- Friends and Family discounts
- Team activities and social events
- Induction program for all recent starters

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📌 Manager on Duty – Southport (Queensland)
🏢 Meriton Suites
📍 Queensland