ICT Support Officer, Service Desk Desktop Support

ICT Support Officer, Service Desk Desktop Support, Baseline Security Clearance

Infinity Pro

Barton, Canberra ACT

Help Desk and IT Support (Information and Communication Technology)

Contract, Temp

Rates Negotiable

Service Desk

Desktop Support

Competitive hourly contract rate to negotiable

Barton, Canberra ACT

Initial 3-month contract + 3-month extension option

Current Baseline highly regarded to candidates eligible to obtain Baseline also encouraged to apply

Infinity Pro is seeking an experienced ICT Support Officer , Service Desk professional for a contract opportunity within an Australian Federal Government environment in Barton, Canberra.

This is a hands-on frontline ICT Support, Service Desk and Desktop Support role supporting users across Australia and overseas.

You will be responsible for resolving day-to-day hardware, software, network, account and device issues, managing incidents and service requests, administering user accounts and ICT assets, and assisting with ICT upgrades, deployments, security activities and operational projects.

The position is predominantly a hands-on ICT support, help desk role, with additional involvement in ICT upgrades, testing, rollouts and implementation activities.

ICT Support, Service Desk, Help Desk or Desktop Support

Australian Public Service, Federal Government ICT environments

Microsoft on-premise and cloud environments

Hardware, software, network, user account and device troubleshooting

Incident and service request triage, resolution and escalation

User account, system, software and device administration

ICT asset management and maintaining accurate support records

Supporting technical and non-technical end users

Strong problem-solving and technical troubleshooting skills





Managing competing priorities within a busy ICT support environment

Working within ICT security, access management and governance requirements

Robust communication, stakeholder management and customer service skills

Highly desirable experience:

Active Directory to on-premise

Endpoint and device administration

ICT asset management

Patching and access management

ICT upgrades, testing and deployments

Developing ICT procedures, user guides and knowledge articles

What you will be doing

Providing frontline ICT support across hardware, software, networks, accounts and end-user devices

Managing and resolving service requests and incidents in line with service levels

Troubleshooting technical issues and escalating complex incidents when required

Administering user accounts, systems, devices, software and ICT asset records

Supporting ICT projects, upgrades, testing, rollouts and implementation activities

Supporting cyber security controls, patching, access management and incident reporting

Maintaining ICT procedures, user guides and knowledge articles

Liaising with staff, vendors and service providers

Identifying recurring issues and contributing to service and process improvements

Location: Barton, Canberra ACT

Working arrangement: 100% office based, onsite

Contract: Initial 3 months

Extension: One further 3-month extension option

Hours: 37.5 hours per week

Expected start: 7 September 2026

Level: APS5 equivalent

Rate: Competitive hourly contract rate to negotiable depending on experience

Security clearance

A current Baseline security clearance is highly regarded.

Candidates who do not currently hold Baseline but are eligible and able to obtain an Australian Government Baseline security clearance are also encouraged to apply.

Salary:Attractive package will be offered to right candidate

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📌 ICT Support Officer, Service Desk Desktop Support (Canberra)
🏢 Infinity Pro
📍 Canberra