Job Description

Are you a confident and passionate leader with a knack for motivating teams to deliver their best? Do you thrive in a fast-paced retail environment where exceptional customer service, creative visual merchandising, and operational excellence are key? If so, Mountain Warehouse has the perfect opportunity for you!

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Department: Australia Retail

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Location: The Glen (TGV)

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Compensation: $28.89 / hour

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Team Collaboration

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- Work harmoniously with your colleagues, fostering an inclusive and supportive team environment.
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- Actively participate in team discussions and problem-solving, contributing innovative ideas to achieve shared goals.
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- Share knowledge and skills to support and train both new and existing team members.
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Operational Excellence

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- Assist in the day‐to‐day operations of the store, ensuring compliance with all company policies and procedures.
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- Accurately process transactions, handling various payment methods with efficiency.
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- Keep the sales floor clean, organised, and visually appealing, ensuring products are attractively displayed and fully stocked.
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- Stay informed about product features, promotions, and pricing to provide customers with accurate and helpful advice.
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- Help set up and execute in‐store promotions and displays to drive sales and enhance the shopping experience.
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Customer Engagement

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- Build strong connections with customers, engaging with them to understand their needs and provide tailored solutions.
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- Address customer inquiries and concerns promptly and professionally, ensuring a positive experience.
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- Represent the Mountain Warehouse brand with enthusiasm and professionalism, creating a welcoming and enjoyable atmosphere for all.
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Sales & Performance

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- Work with the team to meet and exceed sales targets, contributing to a high‐performing and motivated workplace.
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- Support store management in identifying opportunities for growth and improvement, helping the team achieve its full potential.
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We Would Love To Meet Someone Who Is

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- Committed to delivering outstanding customer service.
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- Passionate about retail and eager to share that enthusiasm.
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- Excellent communicators with a friendly and approachable demeanour.
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- Energetic, driven, and determined to complete tasks effectively.
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- Team players who are reliable and trustworthy.
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What's in it for you?

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- Monthly Bonus Scheme: A performance‐driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary.
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- 50% Colleague Discount across Mountain Warehouse and Animal, with a twice‐yearly uniform allowance.
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- Generous Colleague Referral Incentive.
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- A stable, successful and supported environment.
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- Length of service awards.
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You're not just working in a store; you're shaping an experience and creating a legacy. Embrace the adventure, for you are the driving force of positive change!

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📌 Team Leader/3IC (Victoria)
🏢 Mountain Warehouse
📍 Victoria