Children’s Services Administration Officer

Permanent Full-time

About The Infants' Home The Infants' Home has supported children and families since 1874. Based in Ashfield, we are a not-for-profit, integrated child and family service. Our services bring together early childhood education and care, family day care, early intervention, clinical services, family support and community programs. Today we run three integrated childcare centres onsite in Ashfield, and our Family Day Care serves the greater Sydney region.

Since 1874 we have championed the rights of children, women and families and protected those at risk. We guide families to build their strength, skills and confidence for a more positive future. Around 30% of our onsite services target children and families living with vulnerability or additional needs.

We are also a member of the Early Childhood Intervention Best Practice Network. The Infants' Home is a Child Safe organisation. Every child has the right to be safe, feel safe and be heard. We have zero tolerance for child abuse and protect children from harm in every part of our work.

Watch our story here: https://vimeo.com/393364138

About the role

We are seeking an organised and proactive administrator who thrives in a rapid paced environment and enjoys balancing customer service, enrolments, staffing coordination and operational support.

This role is ideal for someone who enjoys building relationships with families, solving daily operational challenges and taking ownership of systems and processes that help services perform at their best.

Reporting to the Head of Children's Services,



you will play a key role in supporting the day-to-day operations of our children's services. You will be responsible for creating a positive experience for families from their first enquiry through to enrolment, helping to maximise occupancy across our services and ensuring staffing coverage is in place each day to support safe and compliant operations. You will also provide administrative and executive support that helps our services operate efficiently and effectively.

This position is based fully onsite in Ashfield.

About you

You are someone who will bring:

- at least three years' experience in administration, customer service or a similar role
- a genuine commitment to providing exceptional service to children, families and stakeholders
- a proactive approach to following up enquiries, solving problems and improving outcomes
- strong organisational skills with the ability to manage competing priorities and deadlines
- excellent attention to detail and the ability to maintain accurate records and systems
- highly developed written and verbal communication skills
- confidence using a range of digital systems and software platforms
- the ability to work independently while contributing positively to a collaborative team




- strong relationship-building skills and the ability to work effectively with a diverse range of stakeholders

- Mandatory national child safety training (Geccko)

Note, experience in the following areas will be highly regarded: early childhood education and care, childcare enrolments and occupancy management, Child Care Subsidy administration, workforce rostering and staffing coordination, and use of Xplor or similar childcare management systems.

All employees at The Infants' Home must have valid working rights in Australia and hold a current NSW Working with Children Check.

What we offer

- Staff Discounted Childcare

- Salary packaging up to $15,900 per year, plus optional novated leasing

- Competitive salary

- One Wellbeing Day per calendar year

- Option to purchase up to two weeks additional leave

- Employee Assistance Program (EAP)

- Ongoing professional development and mentoring

- Annual flu vaccination

- Dedicated Staff Engagement and Wellbeing Committee to drive engagement and enhance wellbeing

Application

Please send your resume and a covering letter outlining your suitability for the role to *@theinfantshome.org.au. If you have any questions about the role, please call Simon Zhu, People & Culture Manager, on 0405 875 ***.

Please note, only shortlisted candidates will be contacted. If you haven't received a response within two weeks, we thank you for your interest in The Infants’ Home, however you may consider that your application has been unsuccessful on this occasion.

📌 Children's Services Administration Officer (Ashfield)
🏢 The Infants Home
📍 Ashfield