Job Description

Student Success Adviser (Melbourne Online) – University of Melbourne

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Join to apply for the Student Success Adviser (Melbourne Online) role at University of Melbourne.

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Pay Range

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University pay range: University of Melbourne provided pay range

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Base pay: A$86,943.00/yr – A$99,864.00/yr

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Responsibilities

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- Guide Student Journey: Provide tailored assistance across the online student lifecycle, from enrolment to completion.
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- Drive Proactive Engagement: Develop action plans and interventions to help students achieve their academic and career goals.
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- Enhance Support Networks: Connect students with appropriate resources and academic enrichment opportunities.
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- Contribute to Innovation: Identify and implement process improvements to enhance service delivery and student experience.
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Qualifications

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You may be a outstanding fit if:

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You are a student-focused professional with exceptional communication and problem‐solving skills, capable of providing holistic support in a dynamic online education environment while driving continuous improvement.

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You may also:

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- Have a degree qualification or equivalent combination of relevant experience and education.
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- Demonstrate a commitment to providing quality service and advice to students with sensitivity and confidentiality.
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- Have experience in process improvement initiatives and proactive problem‐solving.
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- Be proficient in CRM and student systems, with strong MS Office and internet search capabilities.
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Benefits

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- Supportive flexible work arrangements underpinned by our commitment to inclusion and well‐being.
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- Progressive, considerate leave provisions to empower your work‐life balance.
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- Salary packaging and access to a range of discounted services including Bupa health insurance.
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- Health and well‐being services including a leading Employee Assistance Program.
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Team

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Office of the Provost – led by the Provost, supporting the vision and objectives for education and community within the Chancellery.

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Diversity & Inclusion

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The University of Melbourne is an Equal Opportunity Employer and a child‐safe organisation. We welcome applicants from all backgrounds, identities, and experiences and are committed to creating an inclusive and fair workplace.

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Application Details

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- Resume
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- Cover Letter outlining your interest and experience
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Applications close: Monday 12th January 2026 – 12:05 AM (Melbourne time zone).

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Position Number: JR-006330 – Student Success Adviser (Melbourne Online).

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For recruitment queries, email Walid [email protected] (include the Position Number and Job Title in the subject line).

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📌 Student Success Adviser (Melbourne Online) (Victoria)
🏢 University Of Melbourne
📍 Victoria