Job Description

Your mission

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- Technical Capability: Assisting with network installations (RJ11, COAX, CAT, Fibre), cabling, and installation of phone equipment
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- Support Methods: Telephone, Email and Remote Troubleshooting support to our customers. Remote Configuration of phone and network devices
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- Remote Repairs: Repair and maintenance of phone and network devices
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- Contractor Management: Working with and scheduling external contractors and service providers
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- Logistics: Organisation of the logistics of new or defective phone or network components
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- Service Management: ServiceNow/Jira Ticket handling, compiling technical information for maintenance, repairs and creating procedures and workflows
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- Custom In House Software: Must be willing to learn new software and support our customers through telephone, email or on rare occasion in person visits.
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- International Cooperation: Frequent interaction with Telio Group's international teams
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Your profile

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- Software or IT industry experience: Successfully completed technical training as a phone, cabling or IT technician or comparable technical training with professional experience in the field of phones, cabling or IT.
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- Network Technology: Desirably,



initial industry experience in one of the following areas: CAT5/6, Fibre, Telephone Cables, Cisco Networking, communication, and network technology or similar (Windows Server etc)
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- Office: Knowledge of common Microsoft Office applications
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- Agile or fast‐paced environments: Experience working in agile development environments where software evolves frequently and training must adapt quickly.
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- Security: The selection process will include background screenings, including criminal history checks, and you will have to undergo additional security screening by our customers security teams.
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- Personality: Willingness to travel and assemble/repair devices at times. High willingness to learn, a self‐reliant way of working. Efficient work organisation and time management. Customer‐oriented work and qualified appearance.
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Location: Perth, Australia

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Why us?

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- Professional challenges, inspiring, diverse tasks
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- Learning path on new technologies
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- Multicultural environment
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- Flexible working hours and home office days
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- Relaxed atmosphere, steady, supportive international team
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📌 Service Desk Engineer (Perth)
🏢 Telio Management
📍 Perth