Job Description

Great Prospect to join our team in Sydney or Melbourne

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How you'll make an impact

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- Design and deliver end to end customer communication solutions using Smart Communications (SmartCOMM) platform or equivalent CCM platforms
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- Perform impact analysis across data, templates and business rules
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- Build and maintain communication templates, schemas, business objects and data mappings
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- Configure and validate multi‐channel outputs (print, email, SMS) using SmartCOMM or equivalent CCM platforms
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- Produce and maintain technical and functional specifications
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- Execute unit/system testing and support SIT, UAT and PVT
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- Apply build standards, data controls and quality guidelines consistently
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- Supporting release management and post release activities
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- Supporting Incident management, root cause analysis and defect resolution
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- Collaborate with project, business and technology stakeholders
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- Proactively identify risks, dependencies and opportunities for improvement
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- Supporting automation and operational excellence initiatives
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What you will bring to the team

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- Experience with Smart Communications (SmartCOMM) or equivalent CCM platforms
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- Strong stakeholder and customer engagement skills
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- Stakeholder management skills to gather, analyse, and document communication requirements
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- Analyst skills to translate business communications requirements into customer communication solutions
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- Experience in Customer Communication lifecycle management in Banking, Superannuation or other Financial Services environments
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- Familiarity with servicing communications, e.g. notices, statements and on-demand communications
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- Experience in using Jira and Confluence
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- Background in servicing customer communications, ideally within financial services
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We believe in the power of inclusion and diversity. We are committed to enhancing employment opportunities for Aboriginal and Torres Strait Islander people and encourage candidates from these backgrounds to apply.

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📌 Customer Communications Delivery Specialist (New South Wales)
🏢 Amp
📍 New South Wales