Edgewise Insurance Brokers is a relationship driven general insurance brokerage providing insurance solutions to businesses, industries and individuals. As part of the Steadfast broker network, we combine the strength and stability of one of Australia's leading insurance networks with a collaborative, people focused culture. Based in our modern Cremorne office, we are committed to delivering exceptional client outcomes while investing in the growth and development of our people.

As we continue to grow our operations, we are looking for an experienced claims professional to join our business in a newly created senior role, building on the foundations of our existing claims function and helping shape its next stage of development.

We have flexibility around the level and structure of the role and are open to considering candidates at either Claims Manager or Senior Claims Executive level, depending on your experience, technical capability and leadership aspirations.

About the role

This is an opportunity to take a leading role in the continued development of claims capability across Edgewise.

Working closely with our brokers, clients and insurers, you will provide technical leadership and hands on support across complex, major loss, long tail and strategically significant claims.

Importantly, you will also help us continue to build the function – reviewing and strengthening our claims processes, improving consistency and reporting, developing insurer relationships and identifying opportunities to deliver an even better claims experience for our clients.

Depending on the successful candidate, the role may also include direct people leadership and responsibility for the ongoing development of our Claims team.

Your responsibilities will include

- Managing or supporting major, complex and strategically significant claims across a broad range of commercial insurance classes




- Providing strong claims advocacy and working with insurers and other stakeholders to achieve timely and commercially appropriate outcomes for our clients
- Developing, implementing and continually improving claims processes, procedures and workflows across the business
- Building solid relationships with insurers, loss adjusters, solicitors and specialist service providers
- Developing meaningful claims reporting and using claims data and trends to identify opportunities for improvement
- Providing technical claims leadership, coaching and education across the Edgewise business
- Contributing to claims related projects and broader business improvement initiatives
- Working collaboratively with Edgewise Central and our broking teams to ensure claims processes are efficient, consistent and well supported
- Where applicable, leading and developing members of the Claims team as the function continues to evolve

About you You will be an experienced insurance claims professional who combines strong technical capability with a practical, client focussed approach.

We are particularly interested in someone who enjoys improving how things are done. You don't need to arrive with a pre determined model for what a claims function should look like – we want someone who can understand our business, build on what is already working and help us continue developing a claims capability that supports our clients and brokers.

Ideally, you will bring:





- Minimum 3 years experience in commercial insurance claims, broking or insurer claims management
- Demonstrated experience managing major loss, complex and/or long tail claims
- Solid commercial insurance knowledge and the ability to interpret and apply policy coverage and wordings
- Experience negotiating and working with insurers, loss adjusters, solicitors and other specialist providers
- Strong stakeholder management and communication skills
- An interest in process improvement and knowledge building
- The confidence to work across different levels and specialisms and provide technical advice
- Leadership or coaching experience, or an interest in developing in this area
- Tier 1 Broking qualifications or legal qualifications will be highly regarded, but not essential.

Why Edgewise?

- Supportive and collaborative team culture.
- Flexible hybrid working arrangements (after 3 months employment).
- Competitive remuneration, annual salary reviews and staff incentive opportunities.
- Paid birthday, volunteer and parental leave.
- Career pathway framework.
- Annual health and wellbeing subsidy.
- Salary continuance insurance.
- Modern Cremorne office conveniently located close to public transport.
- A stable, experienced and supportive leadership team.

If you are an experienced claims professional looking for an opportunity to remain hands on with claims management while also having the scope to influence and develop the shape of our claims function, we would love to hear from you. The successful candidate will be required to demonstrate their eligibility to work in Australia on an ongoing basis and will be required to undergo a National Police Check.

Only shortlisted candidates will be contacted for interview.

Please note that unsolicited agency referrals will not be accepted.

📌 Claims Manager / Senior Claims Executive (Cremorne)
🏢 Edgewise Insurance Brokers
📍 Cremorne