KINDRA | CRONULLA, NSW | FULL-TIME | IN-PERSON
Salary: AUD $90,000–$100,000
About Kindra
Kindra is a premium Australian outdoor sauna brand. Our saunas are designed and engineered in
Australia, built for the harshest Australian conditions, and have been recognised with a Good Design
Award and a Red Dot Design Award. We sell direct to customers across the country, and we are growing quickly.
The Role
We’re looking for a Client Experience Specialist to help own the Kindra customer journey, from a customer’s first enquiry through to delivery and installation.
You’ll look after approximately 300-400 clients a year, each making a considered, premium purchase for their home. Your role is to guide them through the process, answer their questions, keep everything moving smoothly and make the experience feel exceptionally well managed.
The role combines client consultations, inbox management, sales administration and delivery coordination.
What You’ll Do
Sales & Client Consultations
- Take the majority of inbound calls and guide clients through product options, site requirements, and the buying process
- Run video product walkthroughs and occasional in-person consultations
- Follow up after conversations and coordinate quotes, invoices, and next steps
- Provide a relaxed, informative, and highly personalised sales experience
Client Experience
- Own the day-to-day client inbox and deliver warm, polished, and thoughtful responses
- Become a genuine Kindra product expert across materials, heaters, electrical requirements, site preparation, delivery, and assembly. Full training provided.
- Keep clients informed at every stage of their order
- Resolve questions and issues proactively and with care
Delivery Coordination &
Management
- Coordinate last-mile delivery with our freight and expert assembly partners
- Schedule deliveries and assembly crews and confirm site and access details
- Make sure the right information reaches clients, partners, and the internal Kindra team
- Spot potential issues early and resolve them before they reach the client
About You We’re more interested in how you operate than finding someone with one exact background.
You’re likely to be
- Highly organised, diligent, and strong at follow-through
- Warm, emotionally intelligent, and genuinely good with people
- Clear and polished in person, on video, and in writing
- Calm, capable, and solutions-oriented
- Comfortable working independently and taking ownership
- Systems-minded and naturally good at keeping multiple moving pieces organised
- Confident representing a premium brand
Experience in customer experience, account management, premium retail, client services, executive support, or another high-touch customer-facing role would translate well.
Why Kindra
- Join a small, rapid-growing Australian brand and work closely with the founders
- Take real ownership of the client experience end-to-end
- Get involved beyond the inbox, including events, activations, and client-facing projects
- Represent a beautifully designed, award-winning product
- Grow your role as Kindra continues to scale
How to Apply Send your CV and a short note on why this role suits you to
[email protected]
📌 Client Experience Specialist (Sydney)
🏢 Kindra Saunas
📍 Sydney