THE ROLE
With a focus on data analytics, reporting and data-based planning, and oversight of telephony workflow, the role will assist in the development of workforce planning, business systems, processes and quality improvement initiatives to drive optimal child protection practice and service. The role provides support and supervision to a project officer within the team. The Senior Project Officer will work collaboratively with key internal and external stakeholders to ensure optimum outcomes for vulnerable clients through improvements to systems, processes and service pathways.

THE ROLE
With a focus on data analytics, reporting and data-based planning, and oversight of telephony workflow, the role will assist in the development of workforce planning, business systems, processes and quality improvement initiatives to drive optimal child protection practice and service. The role provides support and supervision to a project officer within the team. The Senior Project Officer will work collaboratively with key internal and external stakeholders to ensure optimum outcomes for vulnerable clients through improvements to systems,



processes and service pathways.
The position requires a motivated and adaptable individual who operates well in a dynamic environment with multiple stakeholders, often incomplete information and competing priorities and commitments.
Accountabilities Include

- Contribute to the full life cycle of projects to meet departmental objectives including:
- Undertaking research, analysis and implementation of projects based on defined outcomes and outputs.
- Managing projects or sub-projects and being accountable for the successful delivery and completion of the projects/sub-projects within resourcing, timeline and budget parameters.
- Monitoring and evaluating projects to ensure departmental objectives are met.

- Provide authoritative advice to internal and external stakeholders and prepare and present detailed reports, ministerial briefs, cabinet and agency submissions on complex matters.
- Build and maintain positive relationships with key stakeholders to facilitate a partnership approach.

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📌 Senior Project Officer (Melbourne)
🏢 Victorian Department of Families, Fairness & Housing
📍 Melbourne