Empathetic Hardship Advocate for Regulated Customer Care (Melbourne)

Empathetic Hardship Advocate for Regulated Customer Care (Melbourne)

21 Aug
|
VOCUS
|
Melbourne

21 Aug

VOCUS

Melbourne

Vocus in Melbourne’s Flinders Street office seeks a Customer Advocacy Specialist to support customers experiencing hardship across Energy and Telco services. You will manage a portfolio of hardship cases, ensuring compliant, empathetic, and outcomes-focused interactions.

You’ll work with regulators (AER, ESC, ACMA), onboard referrals from contact centre teams, and offer tailored options such as payment arrangements, debt reduction, and support plans, while maintaining thorough documentation in a

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📌 Empathetic Hardship Advocate for Regulated Customer Care (Melbourne)
🏢 VOCUS
📍 Melbourne

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