Job Description

Join to apply for the Food And Beverage Operations Manager role at Lagardere AWPL

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Join to apply for the Food And Beverage Operations Manager role at Lagardere AWPL

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Direct message the job poster from Lagardere AWPL

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Talent Acquisition Partner at Lagardere AWPL | HR Specialist & Recruitment Expert

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Shape the Future of Travel Dining with the largest Travel Retail Operator in the Pacific ️

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At LagardèreAWPL, we're not just the largest Travel Retail operator in the Pacific – we're the most passionate! With 150+ stores across Australia, & New Zealand, we bring big brands to life in airports and travel hubs. Our dynamic team of 1,500+ professionals work across 40 unique retail concepts – and now, we want YOU to join our team!

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The Role:

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Reporting to the Head of Food Services, the Food Operations Manager will take ownership of performance, guest experience, and commercial outcomes across a growing network of over 15 Food Service venues – with more to come – spanning across 9 busy airport terminals nationwide.

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This is a hands-on leadership role, where you'll drive excellence from the front line while setting the standard for operational success. You'll coach and inspire high-performing teams, ensure venues run seamlessly day-to-day, and deliver hospitality experiences that exceed expectations.

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With our network expanding, you'll play a critical role in shaping how thousands of traveller's experience food and service in airports across Australia.

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This role is perfect for industry professionals wanting to step into the travel retail space — offering the chance to make a real impact with full autonomy and leave your mark on the future of food & beverage in airports.

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What You'll Do:

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Oversee day-to-day operations across multiple venues, ensuring consistency in brand, service, and quality standards

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Drive financial performance through smart sales analysis, cost management, and forward planning

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Lead, coach, and develop venue managers and their teams to deliver operational excellence

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Ensure strict compliance with health, safety, and food safety regulations across all sites

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Partner with the wider Food Service team – including the Culinary and Beverage Operations Leads – to deliver successful new activations and implement operational changes

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Travel interstate to engage with local teams, providing on-the-ground operational support and leadership

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Support new venue openings and rollout continuous improvement initiatives

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Manage key operational metrics including sales, COGS, labour costs, and venue performance scorecards

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What We're Looking For:

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Proven experience in a multi-site or high-volume operations management role in hospitality, retail or travel retail

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Strong people leadership skills — able to coach, guide, and motivate diverse teams

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Commercial mindset with experience in cost control and sales growth

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Excellent communication and stakeholder management abilities

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Proficiency in POS systems, rostering platforms, and reporting tools

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Relevant hospitality or business management qualifications preferred

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Excellent operational knowledge of hospitality standards and compliance

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Not ticking every box? That's okay - we're committed to supporting the right candidate with training and development to help bridge any skill or experience gaps.

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Parking – Enjoy the convenience of parking with this role!

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️ Staff Discounts – You'll get exclusive discounts on products in our stores + extra savings on water and hot beverages

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Career Development – Our Better Together development program offers opportunities to upskill, take on new challenges, and grow your career within our vibrant network

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Professional Growth & Education – Access to further educational development opportunities to support your long-term career goals

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Paid Parental Leave – We proudly support growing families with up to 18 weeks of employer-funded top-up paid parental leave scheme + additional personal leave entitlements

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Employee Referral Program – Refer your awesome network to our team and if they're hired, you'll receive a reward + you'll go into the running to win an end-of-year bonus

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Wellbeing Leave & Employee Assistance Program – From day one our permanent employees receive a paid Wellbeing Leave day, and everyone has access to TELUS Health – a 24/7 service offering compassionate, confidential support whenever you need it

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️ Work in a Dynamic Airport Environment – Where no two days are the same!

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Work–Life Balance – Enjoy a versatile roster designed for the right candidate, working predominantly Monday to Friday with limited weekend requirements

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We Value Diversity & Inclusion

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At LagardèreAWPL, we value diversity, inclusivity, and a collaborative work environment,



where you will have the prospect to work alongside a talented team of people who share your passion for creativity and excellence.

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Join us at LagardèreAWPL and be part of a global company that celebrates creativity, innovation, and a commitment to sustainable practices.

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APPLY NOW to lead operational excellence to make travel better for thousands of customers daily!

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Seniority level

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Seniority level

Not Applicablen

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Employment type

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Employment type

Full-timen

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Job function

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Job function

Managementn

Industries

Food and Beverage Retail and Retailn

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Referrals increase your chances of interviewing at Lagardere AWPL by 2x

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📌 Food And Beverage Operations Manager (New South Wales)
🏢 Lagardere AWPL
📍 New South Wales