Idea 11 is looking for a SeniorSystems Engineerwith strong networking andfirewallmanagement skillsto join our Managed Services team.
n
This role is ideal for someone who enjoys solving technical problems, taking ownership of customer outcomes, and building theirexpertiseacrossnetworks,securityandinfrastructure.
n
You'lloperateas a key technical escalation point,specialisingin networks and firewalls, working closely with senior engineers to resolve complex issues and deliver high-quality outcomes.
n
What You'll Be Doing
n
n
- Resolvingissues relating to networks,firewallsand platform issues
n
- Owning tickets through to resolution whilemaintainingstrong customer communication
n
- Participating in incident investigations and root cause analysis
n
- Performing scheduled maintenance and proactive system improvements
n
- Working directly with customers on technical issues and escalations
n
- Contributing to projects, migrations, and platform improvements
n
- Maintaining technical documentation and knowledge base articles
n
- Assistingwith technical reviews and operational improvement initiatives
n
n
Our Core Technology Stack
n
n
- Networking(Cisco/Meraki)
n
- Firewalls (PaloAltoand Fortinet)
n
- Windows Operating Systems
n
- Hypervisors (VMware / Hyper-V)
n
n
What We're Looking For
n
n
- 5+ years in anetworking/infrastructurerole
n
- Strong troubleshooting and problem-solving skills
n
- Experience supportingITenvironments
n
- Excellent communication and customer service skills
n
- A proactive mindset focused on ownership and continuous improvement
n
n
While certifications are not mandatory,you'llstand out if you hold (or are actively pursuing) certifications inPaloAlto,Fortinetand Cisco.
n
Why Join Idea 11?
n
n
- Versatile hybrid working
n
- Paid overtime
n
- Paid parental leave
n
- Company-funded certifications
n
- Dedicated learning and development time
n
- Exposure to moderntechnologies
n
- Supportive, highly technical team culture
n
- Opportunities to contribute to projects, platform improvements, and technical reviews
n
n
Location
n
Brisbane preferred, but weencourage applications from across Australia
n
Full Australian working rightsrequired.
n
Strictly no recruitment agencies.
#J-18808-Ljbffr
📌 Senior Systems Engineer (Queensland)
🏢 Idea 11
📍 Queensland
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.