Job Description

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- Provide production support for enterprise applications, ensuring high availability and timely issue resolution.
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- Manage and resolve production incidents, perform root cause analysis, and implement permanent fixes through problem management.
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- Handle service requests in line with agreed service levels and operational procedures.
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- Investigate, troubleshoot, and resolve complex application and database issues.
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- Collaborate with business users, technical teams, and other stakeholders to ensure seamless application support.
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- Monitor application performance and recommend improvements to enhance system stability and reliability.
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- Participate in application maintenance, defect fixes, and minor enhancements.
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- Prepare and maintain technical documentation, support procedures, and knowledge articles.
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- Ensure adherence to ITIL processes and organizational support standards.
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Sr. Visual COBOL Developer

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Key Responsibilities

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- Provide production support for enterprise applications, ensuring high availability and timely issue resolution.
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- Manage and resolve production incidents, perform root cause analysis, and implement permanent fixes through problem management.
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- Handle service requests in line with agreed service levels and operational procedures.
n
- Investigate, troubleshoot, and resolve complex application and database issues.
n
- Collaborate with business users, technical teams, and other stakeholders to ensure seamless application support.
n
- Monitor application performance and recommend improvements to enhance system stability and reliability.
n
- Participate in application maintenance, defect fixes, and minor enhancements.
n
- Prepare and maintain technical documentation, support procedures, and knowledge articles.
n
- Ensure adherence to ITIL processes and organizational support standards.
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Required Skills & Experience

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- Hands-on experience in Visual COBOL development and support.
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- Experience working with Enterprise Server.
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- Robust knowledge of Oracle Database.
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- Proficiency in SQL/PLSQL.
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- Experience with UNIX Shell Scripting.
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- Hands-on experience in Incident Management, Problem Management, and Service Request Management.
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- Strong analytical and troubleshooting skills in a production support environment.
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- Excellent stakeholder management and client-facing communication skills.
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- Excellent verbal and written communication skills.
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📌 Visual COBOL Sr. Developer (Production Support) (Victoria)
🏢 Xpt Software Australia
📍 Victoria