Are you an experienced freight forwarding professional who enjoys building relationships, solving problems and keeping customers informed every step of the way?

We’re working with a well‑established international freight forwarding business looking to add an experienced Customer Service professional to their close‑knit team.

This is a hands‑on, end‑to‑end customer service role where you’ll work closely with the Operations Manager, an offshore support team and overseas offices to manage import and export shipments and deliver a genuinely high level of service to customers.

If you enjoy working in a smaller team where people help each other out, pick up the phone and get things done, this could be a great fit.

The Role

You’ll take ownership of your customers and their shipments from enquiry through to delivery, including:

- Managing end‑to‑end customer service across import and export shipments
- Preparing quotes, bookings and pricing
- Coordinating with overseas offices, agents and internal operations
- Tracking shipments and proactively updating customers
- Responding to customer enquiries and resolving issues
- Maintaining accurate shipment information within CargoWise
- Building and maintaining strong, long‑term customer relationships
- Working closely with the Operations Manager and offshore support team
- Identifying problems early and finding practical solutions

About You





You’ll ideally come from an international freight forwarding background and understand what outstanding customer service looks like in a fast‑moving logistics environment.

We’re looking for someone who:

- Has previous freight forwarding customer service experience
- Has experience with both import and export shipments
- Is confident using CargoWise
- Is comfortable picking up the phone and speaking directly with customers
- Communicates clearly and keeps customers proactively informed
- Has strong problem‑solving skills and takes ownership
- Brings a positive, enthusiastic attitude to work
- Enjoys being part of a small, collaborative team
- Is willing to pitch in and help wherever needed

Why Join?

This is a business that understands there’s more to life than work.

You’ll join a small, down‑to‑earth team in a casual and supportive environment, with flexibility around family commitments and a genuine focus on getting the job done rather than unnecessary corporate structure.

You’ll also enjoy:

- Hybrid working – 2 days from home and 3 days in the office
- A flexible and family‑friendly working environment
- A relaxed, casual team culture
- The opportunity to manage customer relationships rather than simply process transactions
- A supportive Operations Manager and offshore team
- Onsite and nearby street parking
- The chance to join a business where your contribution will be noticed

If you’re an experienced freight forwarding customer service skilled looking for a role with autonomy, flexibility and a genuinely supportive team, we’d love to hear from you.

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📌 Customer Service Representative (New South Wales)
🏢 PeopleInFocus
📍 New South Wales