ABOUT US

The Salvation Army is a Christian movement and one of Australiau2019s largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here providing support, safety, community, and opportunity.

Financial Capability Worker (Intake Operator)

Tea Tree Gully Corps, Modbury SA Permanent Full-time Hybrid flexible working arrangements with one day work from home SCHADS Level 3

Why this role matters

Every day, people reach out in moments of financial stress, uncertainty or crisis. They are often overwhelmed and looking for someone who will listen with patience, offer clarity and help them take the first step toward stability. As a Financial Capability Worker (Intake Operator), you become that steady and reassuring presence. You guide individuals and families through immediate challenges, connect them with the right support and help them feel hopeful about the future. This role makes a genuine difference from the very first conversation and creates a pathway for people to rebuild confidence, capability and long-term financial wellbeing.

About the role

- You will respond to inbound calls to the National Debt Helpline, provide accurate information and support, complete triage and assessment and connect callers to appropriate services if required.
- You will also conduct individual appointments for a range of support programs.
- You will also contribute to community engagement activities and keep service information on the Affordable SA website current and accessible.
- This permanent full-time position sits within the Community Engagement team, reporting to the Moneycare SA/NT Team Leader.
- Pay is in accordance with a SCHADS Level 3.

How you will make an impact

- Answer inbound calls to the National Debt Helpline and provide responsive and supportive information and triage for people experiencing financial hardship.
- Book appointments for financial counsellors and capability workers and ensure they are provided with relevant information.
- Conduct individual appointments for a range of support programs, funding schemes and service-related applications.




- Attend or deliver community education sessions identified as beneficial to intake services.
- Maintain accurate and current information on the Affordable SA website.
- Meet all data collection requirements including SAMIS.
- Stay informed about community needs and TSA support offerings through learning and team participation.

What you will bring

- Cert IV in Community Services or related field or willingness to obtain, with Financial Literacy Education Skill Set desirable.
- Ability to learn call centre systems and strong digital literacy.
- Ability to work under conflicting time pressures while maintaining appropriate self-care.
- Commitment to inclusive and culturally respectful practice with people from diverse backgrounds.
- Experience supporting people in crisis, recognising referral needs and advocating effectively.
- Ability to identify solutions and improve systems or processes.
- Working with children check.

What we offer

- Salary packaging advantages up to $15,900 tax free and Entertainment Benefit up to $2,650 tax free.
- Hybrid flexible working arrangements with one day work from home.
- Employee Assistance Program offering confidential counselling.
- Financial, retail and lifestyle discounts.
- Generous paid parental leave with 12 weeks for primary carers.
- Purchased leave options up to eight weeks.
- Discounted health and fitness programs through Fitness Passport.
- Up to five days paid leave each year to support a Salvation Army program or activity.
- A supportive and inclusive culture with passionate and dedicated team members.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value and include people of all cultures, languages, abilities, sexual orientations, gender identities, gender expressions and intersex status. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.



The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check. We value Integrity, Compassion, Respect, Diversity, and Collaboration.

Mission, Vision & Values

The Salvation Army is a Christian movement dedicated to sharing the love of Jesus. We share the love of Jesus by: Caring for people, Creating faith pathways, Building healthy communities, Working for justice. When you work with the Salvos, you help make a real difference to the community and the lives of others. Why work with the Salvos? The Salvation Army offers a range of employment opportunities across the organisation, including those in community programs, aged care, retail, employment services, corporate and other support services. When you choose to work with the Salvos, you choose to believe in doing good that transforms the lives of people and communities facing hardship or crisis. So, if you are passionate about work that has purpose and satisfaction, are keen on delivering social and sustainable outcomes that change lives, we want to hear from you. Our employees have access to a range of benefits, plus personal development and career diversity opportunities that deliver real and meaningful benefits. Enjoy flexible working arrangements and a healthy work-life balance, generous salary packaging opportunities, parental leave, purchase leave schemes and much more. The Salvation Army encourages people from all backgrounds, abilities, and identities to apply. We are committed to fostering an inclusive workplace that accepts and recognises every person, embraces their strengths and differences, and provide opportunities for all people to achieve their highest potential. We are always on the lookout for individuals keen to help us fulfil mission to support those in need. Along with contributing their valuable time to a good cause, volunteers bring much-needed vitality and a fresh perspective through their ideas to the range of roles we have on offer. Whatever your skillset, availability, or areas of interest, we are keen to hear from you.

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📌 Financial Capability Worker (Intake Operator) (One Tree Hill)
🏢 The Salvation Army
📍 One Tree Hill