Job Description

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- Activate patient pager system.
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Your role at St John of God Bendigo Hospital

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We are seeking a casual Patient Administration Services professional to support the efficient operation of the Patient Administration Services Department, including Reception, Switchboard, and Admissions/Discharges.

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In this frontline role, you will provide an efficient, courteous, and customer‐focused information service to patients, visitors, and staff, contributing to a welcoming and professional hospital environment.

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This is a casual role only, with shifts worked on a rotating roster across multiple roles within the Administration Department.

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Shift times (rotating roster):

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Varying weekdays shifts in 8-hour blocks rostered from 6:30am to 8:30pm

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Weekends shifts rostered: 8:00am-2:30pm or 2:30pm-8:00pm

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The Position

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- Ensure the collection of all required data and the accuracy of all information.
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- Ensure patient medical record is available on admission.
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- Activate patient pager system.
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- Accurately and efficiently, complete admissions on IBA.
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- Consider at all times the needs of the Patient and the current Privacy legislation.
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- Ensure all documentation is clearly understood and signed by the Patient including claim form documentation.
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- Make welcome & attend to all visitor enquires including directing people.
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- Ensure the reception area is well lit, an appropriate temperature and neat and tidy at all times.
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- Perform all usual Switchboard functions including answering, connecting patients to requested numbers, message taking, paging as per script.
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- Ensure Stationery supplies are adequate and order as required (twice weekly).
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You will have proficient knowledge of the health industry and health funds - Preferably within a hospital setting and understanding of medical terminology.

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To succeed, you will have sound interpersonal skills and the ability to communicate effectively with hospital colleagues, patients, families, medical staff and members of the public and applicants must be available over a range of shifts.

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Above all, patient care will be at the core of everything you do committing to and supporting our Mission and Values.

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The Benefits:

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- Salary: $39.08 to $40.20 per hour (includes casual loading), plus 12% superannuation
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- Casual position available
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- As a casual employee, you can salary package a percentage of your earnings each pay period
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- A healthy work-life balance through adaptable work options, additional purchased leave and well-being programs
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- Employee discount on St John of God Hospital & Medical Services and Private Health Insurance
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- Dynamic multidisciplinary team
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For enquiries contact Jules Castleton, Team Leader Patient Admissions, on (03) 5434 3273

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If suitable applicants are identified advertisement may close prior to listed date and screening/interviews may commence throughout the advertising process.

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At St John of God Health Care, we celebrate diversity and warmly welcome applications from people of all backgrounds.

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Our commitment is to create a safe and nurturing environment for all children and vulnerable individuals in our care and proactively take steps to protect them from abuse, ensuring their safety and well-being.

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Our inclusive culture fosters an environment that is respectful and secure, welcoming and accessible, and unified through our diverse community.

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All caregivers employed by St John of God Health Care are required to be vaccinated from Influenza in order to fulfil the requirements of the role.

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📌 Patient Administration Clerk (Bendigo)
🏢 St John of God Health Care
📍 Bendigo