CivicRisk Mutual is a local government mutual providing risk management and protection services for councils across NSW & VIC. We support local councils with tailored risk management programs, protection initiatives, and continuous improvement strategies. We are committed to helping our members build safer, stronger communities through expert advice, training, and shared resources.

About the role

The Member Engagement Assistant provides administrative and operational support across CivicRisk Mutual's member engagement team involving, communications, events and member onboarding activities. Reporting to the Head of Corporate Development and Growth whilst working closely with the Communications & Engagement Lead, this role assists with the day-to-day delivery of member-facing initiatives, helping to ensure members receive a qualified, responsive and positive experience. The position supports the coordination of communications, events, member activities, onboarding processes and team administration while developing skills across member engagement and communications functions.

Key responsibilities

- Assist with member enquiries and direct requests to the appropriate team member
- Support member onboarding activities and follow-up actions
- Schedule member meetings and engagement activities
- Assist with the formatting and distribution of newsletters, member updates and communications
- Upload approved content to the website and member portal
- Upload and schedule approved content to CivicRisk Mutual's LinkedIn page under the direction of the Communications & Engagement Lead
- Coordinate registrations for member events,



training sessions, forums and networking activities
- Prepare event materials, attendee packs, name badges and registration resources
- Prepare onboarding packs, welcome materials and member resources
- Provide administrative support to the Communications & Engagement Lead and Head of Corporate Development & Growth

About you

- Excellent organisational and time management skills
- Strong attention to detail and accuracy
- Excellent written and verbal communication skills
- Proficiency in Microsoft Office applications - PowerPoint preferred
- Experience in administration, customer service, communications support or a similar role is desirable
- Ability to manage multiple tasks and meet deadlines
- Professional and member-focused approach
- Ability to work collaboratively within a small team environment
- Willingness to learn and develop new skills
- Experience in social media posting such as LinkedIn preferred

Why Join Us?

At CivicRisk Mutual, you'll be part of a supportive and collaborative team that is passionate about helping local councils build safer and stronger communities. This is a great opportunity to gain experience across member engagement, communications and events while developing your skills in a professional and purpose-driven organisation.

We offer:

- A friendly and supportive team environment
- Opportunities for professional development
- Flexible working arrangements
- Exposure to a broad range of communications, events and member engagement activities
- A role where your contribution makes a real difference to our members

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📌 Member Engagement Assistant (Penrith)
🏢 CivicRisk Mutual
📍 Penrith