Job Description

Overview

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SmartComm Business Analyst – full‐time onsite position at Showtime Consulting, based in Melbourne. The role focuses on developing and delivering customer communication solutions using OpenText SmartComm.

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Responsibilities

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- Gather, analyse, document and validate business requirements for SmartComm communication solutions.
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- Work closely with business stakeholders, product owners, architects and development teams to define functional and non‐functional requirements.
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- Translate business requirements into SmartComm document specifications, user stories and detailed solution requirements.
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- Conduct gap analysis, impact assessments and feasibility reviews.
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- Develop and maintain BRDs, FRDs, process maps, use cases and acceptance criteria.
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- Facilitate workshops, stakeholder interviews, requirement walkthroughs and solution review sessions.
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- Support SmartComm template design discussions and document composition initiatives.
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- Collaborate with QA teams to define test scenarios and validate requirements.
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- Support UAT, defect management and business sign‐off processes.
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- Ensure customer communications comply with branding, regulatory and business standards.
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- Participate in Agile ceremonies: sprint planning, backlog grooming, stand‐ups and retrospectives.
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- Act as liaison between business and technical teams throughout the project lifecycle.
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Qualifications

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- 5–8 years of experience as a Business Analyst in enterprise technology environments.
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- Proven experience with OpenText SmartComm or Customer Communications Management platforms.
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- Robust requirements gathering, business analysis and stakeholder engagement skills.
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- Experience translating requirements into functional specifications and user stories.
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- Experience supporting SmartComm document composition, template development and communication initiatives.
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- Strong grasp of business process analysis, gap analysis and impact assessment.
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- Experience creating BRDs, FRDs, use cases, process flows and acceptance criteria.
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- Experience facilitating workshops and managing stakeholder expectations.
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- Strong collaboration skills with development, architecture and QA teams.
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- Experience supporting UAT planning, execution and defect resolution.
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- Understanding of compliance, regulatory and customer communication requirements.
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- Experience working within Agile delivery environments.
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- Excellent communication, presentation and documentation skills.
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- Strong analytical and problem‐solving abilities.
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Benefits

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- Opportunity to work on enterprise‐scale customer communication and digital transformation initiatives.
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- Collaboration with experienced business, technology and delivery teams.
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- Key role in shaping customer communication solutions and outcomes.
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- Exposure to leading CCM technologies and enterprise platforms.
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- Consulting culture focused on innovation, delivery excellence and continuous improvement.
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- Contribute to projects delivering meaningful business and customer value.
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📌 SmartComm Business Analyst at Showtime Consulting (Canberra)
🏢 Showtime Consulting
📍 Canberra