Job Description

Front Office Reception / Guest Services Agent

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Casual Position | Quest Cheltenham | Cheltenham VIC 3192

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Quest Cheltenham is seeking a motivated and customer-focused Front Office Reception / Guest Services Agent to join our small, dynamic team on a casual basis.

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This is a hands-on role within a close-knit environment where teamwork, initiative, and reliability are essential. You will play a key part in delivering exceptional guest experiences while supporting a small team that works collaboratively across all areas of the business.

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About the Role

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As a Casual Front Office Reception / Guest Services Agent, you will:

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- Welcome and check in guests promptly and professionally
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- Respond to guest enquiries and requests efficiently and courteously
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- Assist guests with local area information, directions, and general support
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- Maintain accurate guest records and process financial transactions
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- Work closely with the Sales team to convert accommodation enquiries
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- Assist with site inspections, catering, and conferencing requirements
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- Coordinate couriers, mail, and maintain office supplies
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- Ensure the reception area is clean, organised, and professionally presented
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- Support team members across operations as required
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In our small team environment, flexibility and initiative are essential. You must be confident multitasking, managing your time effectively, and prioritising tasks in a fast-paced setting.

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About You

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To be successful in this role, you will have:

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- 1-2 years' experience in a customer service or hospitality role (front office experience preferred)
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- Strong communication and interpersonal skills with a friendly and qualified approach
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- Excellent time management and organisational abilities
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- The ability to work independently while contributing positively to a small team
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- Proficiency in Microsoft Office and hotel Property Management Systems (PMS)
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- Experience with any hotel Property Management System (PMS) is required
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- Experience with any Property Management System (PMS) is acceptable
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- Experience handling cash and processing payments
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- A strong commitment to delivering outstanding guest service
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- Availability across rostered hours: AM (7am-3pm) and PM (2pm-10pm) shifts
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- Availability to work a rotating roster, including evenings, weekends, and public holidays
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- Causal hours: Min 3 shifts per week
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- Full working rights in Australia
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- RSA or willingness to obtain
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Reliability, flexibility, and a proactive attitude are critical in this casual role.

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What We Offer

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At Quest Cheltenham, you will be part of a supportive, collaborative, and energetic workplace where your contribution truly matters. We offer:

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- Competitive annual remuneration
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- Opportunities for growth within the Quest network
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- Discounts on accommodation at Quest properties across Australia
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- Ongoing training and development
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About Us

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Quest Cheltenham is part of the Quest Apartment Hotels group - Australia's largest and fastest-growing apartment hotel operator, with over 170 properties across Australia and New Zealand. As a locally owned and operated property, we pride ourselves on service excellence and creating memorable guest experiences.

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If you enjoy working in a small, fast-paced team environment and are available to work evenings, weekends, and public holidays, we would love to hear from you.

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📌 Quest Cheltenham - CASUAL, Front Office Reception/ Guest Services Agent (City of Kingston)
🏢 Quest Apartment Hotels
📍 City of Kingston