Job Description

Retail Operations/Sales Manager, Full-Time - Fine Jewellery (Immediate or flexible start date)

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Why Join Us?

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- Leadership & Career Development – Ongoing business coaching, training, and long-term growth opportunities
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- Next Growth Phase – Be part of a business moving into store expansion, with direct involvement in teams and systems
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- Work Closely with the Owners & Senior Leadership Team on strategy + execution
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- Australia's Best-Reviewed Jeweller – 5,300+ 5-star Google reviews
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We're looking for a high-performing Retail Operations Manager with strong sales DNA to join our team. You'll oversee people, performance and operations while remaining close to high-value luxury sales. Immediate or flexible start available.

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About SH Jewellery

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SH Jewellery is one of Melbourne's leading independent jewellers, specialising in premium 18kt gold and platinum diamond jewellery and Rolex watches. With over 5,300 five-star Google reviews, we are proud to be Australia's best-reviewed jeweller, trusted by more than 20,000 couples.

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Requirements

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Your Role:

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- Own overall operational execution of the retail business and showroom
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- Own retail sales performance across the store network, with accountability for revenue, conversion and AOV
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- Recruit, train, develop and performance-manage store managers and retail teams
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- Build and enforce business processes, systems, rosters & operational standards
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- Lead sales performance through coaching and management
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- Work closely with owners & senior leadership on strategy and execution
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- Prepare the business for multi-store expansion and scalability
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- Support high-value sales & VIP clients when required
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- Ensure showroom presentation, service standards & compliance are always met
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What We're Looking For:

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- Proven Retail Operations Leader – Experience running a jewellery or premium retail business
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- Expansion Experience (Preferred) – Exposure to opening or scaling retail stores and teams
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- Strong Business Acumen – Commercial thinker with P&L; and performance awareness
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- Proven People Leader – Experienced in hiring, training, coaching & managing teams
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- Strong Sales Background – Demonstrated success in high-value luxury sales
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- Highly Organised & Systems-Driven – Process-focused with strong attention to detail
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- Tech-Savvy & Commercially Analytical – Confident with reporting, P&L;, KPIs, forecasting and performance planning
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- Confident Decision-Maker – Takes ownership and leads with accountability
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Perks

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Why You'll Love Working at SH:

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- Industry Leaders – Work with one of Australia's most respected and best-reviewed jewellers.
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- Training & Development: Access to leadership training and development. We place emphasis on growing and developing our people.
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- Growth & Scale Opportunity – Be part of a business entering its next phase of store expansion and scalable growth.
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- Staff Discounts: Exclusive discounts on our fine jewellery and Rolex watches.
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- Jewellery Care: Access to jewellery cleaning and repairs.
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- Create Memories: Help create special, memorable moments in people's lives that they will cherish forever.
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Join a company that values excellence, celebrates growth and is scaling with intent. If you're ready to drive performance and shape the future of a growing luxury brand, we'd love to hear from you.

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📌 Retail Operations/Sales Manager (Victoria)
🏢 SH Jewellery
📍 Victoria