Job Description

About the Role

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As a Platform Manager, Managed Services, you will be responsible for the ongoing management and operation of a critical managed services platform that provides mission‐critical payment services to a portfolio of major clients.

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Key Responsibilities

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- Directly lead a team of Project Managers and Business Analysts, while overseeing the activities of developers and testers through a matrix management structure to ensure the effective planning and execution of platform initiatives.
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- Plan, manage, and oversee activities to ensure the platform remains compliant with all relevant regulatory, operational, and contractual requirements while delivering new capabilities through major software releases and ad‐hoc change initiatives.
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- Manage project initiation activities, including identifying client requirements, contractual obligations, business objectives, stakeholders, and access to existing information and systems.
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- Ensure all platform changes and releases align with operational standards, industry standards, and compliance requirements.
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- Develop and maintain comprehensive delivery and resource plans for all platform management activities.
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- Collaborate with Product Development, Sales, Client Relationship Management, Technology Solutions, Service Delivery, and other cross‐functional teams to support the effective operation and evolution of the platform.
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- Build and maintain robust client relationships through regular engagement, site visits, and governance meetings to ensure business requirements are understood and successfully delivered.
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- Lead change management activities associated with platform releases and other change initiatives.
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- Support the recruitment, development, coaching,



and performance management of Project Managers and Business Analysts to ensure successful delivery outcomes.
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- Act as the primary liaison between technical and non‐technical teams, as well as client stakeholders, to facilitate effective collaboration and communication.
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- Coordinate activities and resources across multiple technical and business teams operating within a matrix environment to support platform releases and change programmes.
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- Manage delivery risks, issues, dependencies, and project progress to ensure scope, schedule, quality, and business objectives are achieved while proactively addressing potential challenges.
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- Manage third‐party vendors and subcontractors, including integration activities, deliverables, performance monitoring, and contractual obligations.
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- Oversee platform customisation and integration with FIS and third‐party solutions to meet client requirements.
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- Deliver informative and decision‐focused presentations to both technical and business stakeholders within FIS and client organisations.
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- Identify process gaps and opportunities for improvement and drive continuous improvement initiatives to enhance platform operations, delivery effectiveness, and client outcomes.
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What You Will Bring

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Success in this senior leadership role will require extensive experience in Project Management, Programme Management, and/or Release Management, ideally within a managed services and payments environment.

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You Will Also Bring

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- Proven experience within the FinTech industry, particularly in payments.
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- Significant leadership experience, including people management and team development.
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- Strong knowledge of merchant acquiring, payment switching, and clearing, ideally with experience in Connex and related payment processing solutions.
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- Exceptional stakeholder management and relationship‐building skills, with the ability to communicate effectively at all levels of an organisation.
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- Comprehensive knowledge of project management methodologies, standards, processes, and governance frameworks.
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- Experience managing projects across a variety of delivery methodologies and lifecycles, including Agile, Waterfall, traditional phased delivery, rapid delivery, and conversion programmes.
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- Knowledge of industry standards relevant to card payments, including AS2805, ISO8583, and related standards.
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- Strong understanding of the financial services sector and payments ecosystem.
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- Advanced proficiency with project and programme management tools.
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- Demonstrated experience managing project budgets, resource plans, and delivery schedules.
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- Strong negotiation and influencing skills, with the ability to achieve positive outcomes across diverse stakeholder groups.
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- Excellent analytical, problem‐solving, conflict resolution, and time management skills.
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- Outstanding written and verbal communication skills.
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- The ability to engage confidently and effectively with executive‐level client stakeholders.
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What We Offer

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- Flexible, hybrid working conditions
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- Genuine opportunities to learn and grow with a Fortune 500 global FinTech
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- Competitive salary and benefits including medical and personal insurances and employee share scheme
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📌 Manager, Managed Service (Victoria)
🏢 Fis
📍 Victoria