Job Description

Job Description

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This role is responsible for delivering high-quality immigration services to corporate clients and their employees, ensuring compliance with Australia immigration legislation while providing an exceptional client experience.

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As a Senior Associate, you will work as part of a team of problem solvers with extensive consulting and immigration experience, helping our clients solve their complex global immigration issues from strategy to execution. Innovation forms a critical part of the role, and you will be asked to continually reassess how we deliver global immigration services to ensure the best experience for our clients and colleagues.

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Client Advisory & Case Management

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- Serve as the primary point of contact for corporate clients requiring Australia immigration support.
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- Build strong client relationships by understanding their business needs and providing practical immigration solutions.
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- Manage the end-to-end immigration process for corporate employees, including work visas, employer accreditation matters, residence applications, and other immigration pathways.
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- Prepare, review and submit immigration applications and supporting documentation, ensuring accuracy and compliance with Australia immigration requirements.
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- Provide clients with advice on immigration processes, timelines, legislative changes, and potential risks.
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- Maintain accurate and well-organised case files and client records.
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Stakeholder Management

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- Liaise with Australia immigration, government agencies, third-party providers, and internal stakeholders to monitor application progress and resolve issues efficiently.
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- Communicate proactively with clients, providing regular updates throughout the immigration process.
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- Respond promptly and professionally to client enquiries while delivering a high standard of customer service.
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Quality & Compliance

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- Ensure all work complies with Australia immigration legislation, professional standards, and Vialto's internal quality requirements.
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- Stay up to date with changes in immigration legislation, policy, and operational processes.
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- Identify potential compliance risks and provide practical recommendations to clients.
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Team Collaboration

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- Assist with onboarding and training new colleagues where appropriate.
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- Contribute to process improvements and the continuous development of the Immigration practice.
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- Support the implementation and effective use of technology platforms and case management systems.
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Commercial Awareness

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- Accurately record time and support billing activities.
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- Manage clients work within agreed scope while identifying opportunities to provide additional value where appropriate.
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- Contribute positively to the continued growth of the Immigration practice.
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What We Are Looking For

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- Legal qualification or Registration as Migration Agent.
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- Demonstrated experience managing Australia corporate immigration matters independently.
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- Strong understanding of Australia immigration legislation, policy, and compliance requirements.
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- Experience managing multiple clients matters simultaneously while meeting competing deadlines.
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- Excellent written and verbal communication skills with strong attention to detail.
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- Proven ability to build trusted relationships with clients and stakeholders.
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- Strong organizational, analytical, and problem-solving skills.
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- Comfortable working in a fast-paced, client-focused professional services setting.
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- Experience using immigration case management systems is advantageous.
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📌 Senior Associate - Immigration (Queensland)
🏢 Vialto
📍 Queensland