BX Bunka Australia is looking for an experienced full time Contact Centre Consultant to join our growing but well-established business. Servicing a growing database of new customer’s, you will be responsible for servicing general inbound & outbound customer calls, live chat and web inquiries. Working out of our office located in Darra, you will be reporting to the Contact Centre Manager.
Key responsibilities include;
- Discuss monthly deals, new and expiring products with our customers with a strong focus on our key brands
- Qualifying recent client leads coming into the business via telephone and web inquiries.
- Assisting clients with technical and service inquiries
- Assist with client related queries and redirecting calls as required to relevant business units.
- Provide exceptional customer service and continually look at ways to ensure client’s needs are fulfilled accurately and efficiently through cultivating a one stop shop mindset.
The successful incumbent will have the following key attributes: -
- Minimum 2 years' experience in a contact centre or retail sales environment.
- CRM knowledge and experience
- A high level of oral and written communication skills that allow you to inform,
help and advise customers clearly and to liaise effectively with other professionals.
- Listening skills, to understand exactly what customers require.
- Problem solving skills
- Confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations.
- Demonstrated commitment to high quality customer service with the ability to understand complex customer enquiries and manage customer expectations whilst adhering to policies and procedures.
- Experience handling high volumes of calls and emails.
- Sound technical skills with proven ability to grasp new systems quickly and work across multiple screens whilst handling a customer enquiry.
- Ability to build successful customer relationships.
- Professional phone manner.
- Attention to detail and analytical skills.
- Proven time management skills.
- Proficient in the Microsoft Office Suite.
- Ability to work in a team environment and meet agreed service level benchmarks.
- A collaborative and adaptable team player with a proven track record of supporting colleagues, boosting team morale, and driving shared goals to success
You will be rewarded with;
- A competitive salary plus super
If this sounds like you then we would love to hear from you.