It's more than a job The Contract Logistics Operational Contract Manager is responsible for managing end-to-end warehouse operations for a key global FMCG customer ensuring strong operational performance, customer satisfaction, and financial control.
This role owns the contract at site level and ensures that operational execution aligns with customer expectations, KPIs, and commercial objectives.
Responsibilities
- Drive performance against KPIs across cost, productivity, service, and profitability.
- Ensure team performance aligns with customer, site, and people KPIs.
- Own customer onboarding, retention, and ongoing operational excellence at contract level.
- Drive continuous improvement and productivity initiatives across warehouse operations.
- Prepare and present regular customer operational and performance updates.
- Contribute to tender and proposal inputs to support business growth.
- Prepare P&L; reporting with commentary on financial and service performance.
- Lead, train, and develop teams, ensuring succession planning and capability development.
- Liaise with internal stakeholders and external partners including carriers, freight forwarders, and suppliers.
Requirements
- 3-5 years’ experience in an account manager role within Contract Logistics.
- Experience managing FCMG or similar customer-facing contracts or operational accounts within a 3PL environment.
- Strong understanding of warehouse KPIs, productivity, and service delivery.
- Commercial awareness with exposure to budgeting or P&L; ownership.
- Strong stakeholder management and communication skills.
- Experience in process-driven, high-volume, customer-focused environments.
- Exposure to large enterprise or technology customers is highly desirable.
Why join Kuehne Nagel?
At Kuehne Nagel, you’ll be part of a global logistics leader where your contribution matters. We offer a supportive, inclusive and adaptable workplace, with opportunities to grow your career, make an impact, and be rewarded along the way.
Along with a competitive remuneration package, our benefits include:
- Flexible work arrangements to support work-life balance
- Inclusive paid parental leave for all parents
- Career development through extensive learning and development opportunities
- Novated leasing and EV car subscription options
- Employee discounts, rewards and recognition programs
- Private health insurance discounts
- Corporate uniform allowance
- Charity and volunteering opportunities to give back to the community
- A collaborative culture with the strength of a global network
Kuehne Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-(phone hidden) during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at:
[email protected] with the nature of your request. We will answer your inquiry within 24 hours.
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