Copywriter – System-Generated Client Communications

Location: Sydney, NSW | Hybrid by arrangement

Function: Marketing & Communications / Technology

Reports to: Brand & Communications Lead and Technical Product Manager

Our client, a leading insurance and risk advisory firm, is undertaking a major uplift of the system-generated communications it sends to clients.

We’re looking for an experienced Copywriter to review, rewrite and standardise a broad range of automated client communications — including proposals, welcome letters, quotes, invoices and other system-generated templates.

This is a hands-on delivery role for someone who can bring clarity, consistency and a strong client focus to complex, regulated communications. You’ll work at the intersection of brand, technology and compliance , ensuring every piece of content reflects the organisation’s tone of voice while meeting legal, operational and system requirements.

What you’ll be doing

You’ll take ownership of the copy uplift across a defined set of client communication templates and their variants. Your responsibilities will include:

- Reviewing existing system-generated documents to identify copy issues, inconsistencies and opportunities to improve the client experience.
- Rewriting and refining content in line with brand guidelines, tone of voice and style standards.
- Ensuring communications are clear, concise and appropriate for a regulated insurance workplace.
- Creating consistency across terminology, standard phrases, messaging and required statements.




- Working closely with product and technology teams to understand system constraints, including data fields, conditional logic and document-rendering limitations.
- Partnering with legal and compliance stakeholders to ensure mandatory wording is accurate, approved and correctly implemented.
- Managing multiple templates and workstreams simultaneously, prioritising effectively to meet project deadlines.
- Reviewing test outputs before release and identifying copy, formatting or implementation defects.

Key deliverables You’ll be responsible for producing:

- Uplifted, brand-aligned copy across system-generated client document templates and variants.
- A clear content inventory and change log to support governance, approvals and implementation.
- Quality assurance input, including review of test outputs and defect capture prior to release.

What we’re looking for You’ll be an experienced copywriter or content professional with a strong eye for detail and the ability to work confidently in a complex stakeholder environment.

You’ll bring

- Proven copywriting and editing experience, ideally within insurance, financial services or another regulated industry .




- Demonstrated experience applying and uplifting tone of voice across templated or system-generated communications.
- Exceptional proofreading skills and meticulous attention to detail.
- Strong organisational skills and the ability to manage multiple priorities, systems and stakeholders under tight timelines.
- The ability to work autonomously, identify issues early and develop practical solutions.
- Confidence collaborating with product and technology teams, project managers, legal, compliance, brand teams and subject matter experts.
- A client-first mindset and the ability to make complex information clear, accessible and empathetic.

Experience in insurance broking or operations documentation , document-generation or template-management platforms, or governance and approval processes will be highly regarded. You’ll thrive in this role if you are

Client focused – you care about how communications are experienced and understood by the people receiving them.

Practical and proactive – you spot problems, propose solutions and keep work moving.

Highly organised – you can manage detail across multiple documents, variants and stakeholder groups without losing sight of deadlines.

Collaborative – you communicate confidently and constructively with both creative and technical stakeholders.

Calm under pressure – you maintain accuracy and quality even when timelines are tight.

If you’re a detail-oriented copywriter who enjoys turning complex, system-driven content into clear, consistent and client-friendly communications, we’d love to hear from you.

📌 Copywriter (Sydney)
🏢 Saltus Group
📍 Sydney