NDIS Services Manager (Maternity Leave Cover)

Home Care Experts is a registered NDIS provider delivering services across the Greater Melbourne region and beyond. Since our inception in 2021, we have been able to establish ourselves as a credible and responsible service provider specialising in deliveringuninterrupted, high-quality support to people with disabilities with very high needs. We are seeking a dynamic and passionate services manager to independently manage the support delivery of our participants.

About You

As an experienced services manager, you will possess the following:

Extensive understanding of NDIS Regulatory Framework

A minimum of two years of work experience in the capacity of a services manager or similar supervisory role in NDIS sector

Be committed to the growth and sustainability of the business as well as the wellbeing and safety of our participants

Ability to work efficiently in a highly demanding and dynamic setting, a highly decentralised care delivery setting with high risk and responsibilities

Duties & Responsibilities

Professionally deliver the duties as prescribed in the participant's care plan

Always abide by the NDIS Code of Conduct

Below are the usual responsibilities (not limited to) a services manager would typically be expected to undertake:

Managing the delivery of services to ensure participant goals and company objectives are achieved

Facilitating the seamless onboarding of clients





Preparation and authorisation of care plans and related documents

Training Support Workers

Coordinating and communicating with clients, family, support networks and other stakeholders

Escalating important issues to the Directors

Ensuring NDIS compliance in all aspects of participant's support

Ensure WHS compliance

Actively participate in internal and external audits and other quality improvement activities

Actively participate in expos or other activities

Developing policies to ensure high-quality care and compliance

Conduct routine client visits and ensure their wellbeing

Lead through complex and challenging situations with empathy and clarity, ensuring participants, families and teams feel heard, respected and supported.

Ensuring client documents are up to date and audit-ready

Supervising and guiding client liaison officer

Coordinating with admin/rostering team

Conducting risk assessments and implementation of risk mitigation plans

Closely following up on the changes in NDIS regulations and provider practice alerts and implementing the changes to ensure compliance.

Qualifications

Associate's degree or equivalent experience

2+ years' experience in a similar field

Excellent written and verbal communication skills

Other Checks

- Valid police check - less than 12 months old.
- Valid Working with Children Check

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📌 NDIS Services Manager (Maternity Leave Cover) (Williamstown)
🏢 Home Care Experts
📍 Williamstown