I am looking to recruit a Business Process Analyst for an initial 6-month contract supporting a key operational excellence / business transformation program. You will partner directly with operational leaders to review current-state workflows, challenge legacy practices, identify efficiencies, and build robust future-state documentation.

Key Responsibilities

- Review and assess end-to-end operational processes across quality, efficiency, control, and customer experience.
- Facilitate stakeholder workshops to challenge current ways of working and identify automation or standardisation opportunities.
- Develop clear process maps, standard operating procedures (SOPs), and work instructions.
- Design and implement scalable future-state operating models that lift productivity and compliance.

About you

- 5+ years of experience across continuous improvement,



process redesign, or business transformation.
- Proven track record mapping processes and drafting comprehensive SOPs/documentation.
- Lean Six Sigma training or qualifications a bonus - Yellow/Green Belt
- Strong stakeholder engagement, facilitation, and influencing skills.
- Experience in a business process role within a shared services, service operations, BPO, or offshoring projects is advantageous.

Advantages

- Join a business-critical project and be vital to the delivery of it - great experience
- Potential for extension - please note this isn't guaranteed
- Friendly, collaborative culture - work with an amazing leader

#J-18808-Ljbffr

📌 Business Process Analyst (North Shore)
🏢 Ambition Group
📍 North Shore