Business Support & Client Services Coordinator

Credit Collection Services Group – Sydney CBD NSW

Are you ready to become the backbone of operational excellence at CCSG Group?

Who are we?

Located in the heart of Sydney CBD, CCSG is afull servicedebt recovery agency incorporating contingent debt collections, legal services,investigationsand debt purchase. Our goal is to create a better workplace, deliver superior client and customer outcomes, and ensure sustainable financial results for all stakeholders.

We'rea team of high energy and enthusiastic people. Wetruly believein the importance of providing customer excellence for both our customers and clients, living our corporate values of Commitment, Compliance, Service and Greatness.

We are a bunch of committedlike mindedpeople with brilliant minds who thrive of collaboration, knowledgesharingand collective success. We work hard to achieve results and acknowledge the importance of balance and flexibility. We create a collaborative and supportive environment with a culture that recognises our achievements and celebrates our wins as we continue to learn and grow together.

We are a bunch of committedlike mindedpeople with brilliant minds who thrive of collaboration, knowledgesharingand collective success. We work hard to achieve results and acknowledge the importance of balance and flexibility. We create a collaborative and supportive environment with a culture that recognises our achievements and celebrates our wins as we continue to learn and grow together.

The role

CCSG Group isseekinga highly organised and customer-focused Business Support & Client Services Coordinator to provide administrative, operational and client service support across the Group.

Reporting to the Operations Manager, this role plays a critical part in ensuring ourday to dayoperations run smoothly.You'llprovide support across workflow management, client reporting, inbox administration, HR coordination and stakeholder communications, helping drive efficiency and service excellence across the business.

This is an ideal opportunity for someone who enjoys variety, thrives in a fast pacedenvironment,



and takes pride in delivering exceptional support to both internal and external stakeholders.

Weoperateon a hybrid working model, with 3 days in the office and 2 days working from home.

Responsibilities

Here’san example of your day to day:

Managing and monitoring shared inboxes, ensuring enquiries are responded to promptly and directed to the appropriate business area.

- Preparing and distributing client reports, ensuring accuracy and delivery within agreed timeframes.
- Providing administrative support across multiple business functions, including Operations, People & Culture and Client Services.
- Coordinating workflows and assisting leaders in monitoring task completion and operational performance.
- Maintaining accurate records, databases, business documentation and reporting systems.
- Assisting with recruitment, onboarding, offboarding and employee lifecycle administration activities.
- Preparing employment documentation and maintaining employee records within HR systems.
- Supporting the coordination of new starter inductions, probation reviews and People & Culture initiatives.
- Liaising with clients, employees and stakeholders to resolve queries and provide a high level of customer service.
- Supporting business improvement initiatives through process documentation and administrative efficiencies.
- Assisting with compliance, audit and quality assurance activities.
- Ensuring the confidentiality and integrity of client, employee and company information at all times.
- Supporting operational projects and business initiatives as required.

Requirements

Culture fit is key and we value both experience and qualities such as:

- Previous experience in administration, business support, client services, HR administration or a similar role.




- Strong organisational skills with the ability to manage multiple priorities and competing deadlines.
- Excellent written and verbal communication skills.
- Strong numerical and analytical skills.
- High attention to detail and accuracy.
- Strong customer service and stakeholder relationship skills.
- Intermediate to advanced Microsoft Office skills, particularly Excel, Word and Outlook.
- Ability to work both independently and collaboratively within a team environment.
- Strong problem solving and critical thinking capability.
- High level of professionalism, discretion and confidentiality.
- Ability to quickly learn current systems, processes and technology.
- Experience managing shared inboxes, workflow administration or reporting activities is highly regarded.
- Exposure to recruitment coordination, onboarding or HR administration is advantageous.
- Experience within financial services, collections, legal services or other regulated industries is beneficial.
- A positive, adaptable and solutions focused approach.

What can we offer you?

- Competitive remuneration and bonus structure
- Freshly fitted out workspace designed for collaboration
- Fortnightly fruit box
- Swag discounts with major leading brands
- Various team building events
- Champion of champions program – get recognised and win up to $2500 per year!
- Years of service bonuses
- Novated Leasing
- Referral bonus of $1500!
- Yearly Flu Shots

We all think so at CCSG.

Please be aware, that we will only be responding to shortlisted candidates. Please note that whilst the closing date is listed as15 September2026, applications will be assessed as they are received, with the selection process running concurrently with this advertisement. Final appointment may be made prior to the closing date, so please apply as soon as possible. We are aiming to expand our team and appointimmediately.

CCSG is an Equal OpportunityEmployerand we value diversity and inclusion in the workplace. Weseekto recruit,developandretainthe most talented people from diverse cultures, perspectives,skillsand experiences within our workforce. All employment will be based on merit, competence,performanceand business needs.

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📌 Business Support & Client Services Coordinator (City of Sydney)
🏢 Credit Collection Services Group
📍 City of Sydney