Job Description

Regional Overview And Travel Requirements

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- Travel: ~80% including overnights
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- Reports to: Regional Service Manager
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Position Summary

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At Cutera, we know that a company's success starts with its employees. We also know that an individual's happiness depends on being in the right career opportunity with room to grow! We are seeking a passionate, driven Field Service Engineer, to take outstanding care of our customers. This involves providing service support on a broad range of technologies including sophisticated laser and optical delivery systems, radiofrequency, and CO2 devices. The ideal candidate would have a strong electronics background and field experience. This exciting position interacts with sales, technical support, engineering, clinical, and marketing.

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The individual will contribute to the support of our customers by servicing existing and new medical technologies/applications. These systems will be located at KOLs, dermatologists, plastic surgeons, and other practitioners throughout the territory.

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Duties & Responsibilities

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- Provide outstanding qualified, courteous, prompt and skilled technical service to Cutera customers.
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- Responsible for the operational quality of the system and instructing customers on the operation and maintenance of the system.
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- Responsible for documenting all service activities in compliance with FDA requirements.
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- Ability to work closely as a team member with the dispatch call center group and other Field Service Engineers. Manage call schedule to best serve customer needs.
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- Develop resolutions to critical troubleshooting problems; resolve complex issues in creative and effective ways.
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- Use people and technical skills to make customer interactions a positive, pleasant and memorable experience.
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- Work closely with Area Sales Manager and direct Manager to identify customers for upgrades, new purchases, contracts, and additional customer training.
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- Identify error codes, re-occurring problems, or odd troubleshooting solutions to direct Manager and R&D; to solve problems and directly contain department material expenses and company costs.
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- Ability to flash update software and firmware.
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- Act as company liaison with the customers on customer care and technical matters with in-house administrative and manufacturing personnel.
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- Continually promote service contract revenue.
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- Timely submission of RMAs, closing calls, and expense reports necessary.
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- Other duties as assigned.
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Qualifications

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Minimum Requirements & Qualifications

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- BS or AS in Electronics, Laser Technology or equivalent Field or military experience is required with a minimum of 4+ years of experience in electronic system troubleshooting. Laser experience preferred.
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- Expert customer service skills, positive attitude, and ability to clearly and tactfully communicate with others.
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- Enhanced knowledge and understanding of optics, electronics, and mechanic principles is required, as well as the ability to troubleshoot electronic, optical and mechanical assemblies down to component level.
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- Ability to travel long distances on short notice required.
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- Requires scheduling of flights and rental cars to ensure prompt arrival in different cities and different customer locations.
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- Ability to cover occasional travel, lodging and incidental expenses on personal credit card. (Legitimate expenses reimbursed through expense report submission twice monthly.)
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- Must be able to lift 50 lbs.
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- Demonstrated commitment to quality and strong sense of teamwork.
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- Excellent communication skills.
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📌 Field Service Engineer (Knoxville/ATL) (Queensland)
🏢 Cutera
📍 Queensland