ABOUT US

As a registered training organisation and a leading provider of nationally recognised industrial safety training, we deliver, in our new and modern facilities, specialised training services nationally across many industries, including mining, oil and gas, construction, telecommunications and manufacturing. Having trained over 100,000 students in the past 12 months places us at the top of Australia's fastest-growing RTOs, and we continue to grow year on year.

ABOUT THE OPPORTUNITY

You’ll be the consistent, trusted point of contact for both individual students and our corporate clients, ensuring every interaction is seamless, accurate and genuinely helpful.

You’ll play an important role in delivering the level of service our team is known for. From first enquiry through to enrolment, invoicing and post-course reporting, you’ll help create an experience that feels organised, responsive and easy.

Our Administration Team takes real pride in the service we provide and the impact our training has on people’s lives. We’re now looking for a full-time team member to join us at our Head Office in Murarrie - someone who values professionalism, teamwork and doing the job properly.

WHAT YOU’LL DO

Student & Inbound Customer Support

You’ll be the first voice and first impression for many of our customers.

- Respond to inbound phone calls and emails enquiries
- Provide transparent, confident training advice across our course offerings
- Guide students through course selection and enrolment
- Process payments and issue enrolment confirmations
- Maintain accurate student records and administrative documentation
- Create customer experiences that are effortless, efficient and enjoyable.

There is no cold calling in this role - your focus is service,



not sales pressure.

WHAT YOU’LL BRING

You’re someone who takes pride in doing things properly and in doing them well.

- A genuine team mindset. You collaborate naturally, communicate clearly and contribute positively to the energy of the group
- The ability to move confidently between tasks, priorities and conversations without losing attention to detail
- Strong digital confidence, with intermediate-level computer skills and the ability to navigate multiple systems accurately and efficiently
- A proactive approach to learning. You adapt quickly in a fast-paced environment and stay steady when priorities shift
- The ability to build rapport quickly over the phone and via written communication, creating trust from the first interaction
- High-level administrative capability, with strong organisation, accuracy and follow-through.

Desirable Criteria: Previous RTO experience in a similar role would be advantageous IN RETURN WE WILL REWARD YOU WITH

- Breakfast on us, every day. Plus a team lunch each month to connect with your team and the wider business.
- Genuine work/life balance. Predictable hours and a supportive structure that respects your time outside of work.
- A friendly, down-to-earth team. We’re collaborative, supportive and proud of what we do.
- Additional leave accrual after two years, because loyalty and contribution should be recognised
- Free on-site parking.

INTERESTED? To be considered for the role, please complete your application including the following:

- Tailored Cover Letter detailing your interest in this role
- Current resume

Please note that only applicants meeting the criteria outlined above will be contacted as part of the short-listing process. All applications will be treated as strictly confidential.

📌 Customer & Client Accounts Administrators (Murarrie)
🏢 Pinnacle Safety and Training
📍 Murarrie